In this guide, we’ll examine My Universal Photos (formerly known as Universal Photo Connect prior to July 11, 2016) in detail, and we’ll provide you with all the information about ride photos available throughout Universal Studios Florida, Islands of Adventure, and Volcano Bay.
We’d like to kindly advise you upfront that there is a lot of information in this guide, so don’t try to digest all of it on your first read-through. We recommend you take the time to review all the details and advice we offer before your trip so you can utilize this program to the fullest.
First, we will discuss the My Universal Photos service, and then we’ll get into the specifics of ride photos.
While we try to address the common questions with this program, you may have additional questions or need assistance with your experience. For further assistance retrieving photos, we recommend visiting MyUniversalPhotos or emailing firstname.lastname@example.org for help!
Let’s get started!
Skip to: My Universal Photos | Purchasing a photo package | Important reminders | Ride photos | How to get a personalized ID card
My Universal Photos
My Universal Photos is Universal Orlando Resort’s program that enables guests to collect, view, and share photographs and create one-of-a-kind custom memorabilia.
When you enter Universal Studios Florida or Islands of Adventure (and, sometimes, right before you enter the parks), you will be greeted by a photographer who will offer to take your party’s picture. As with Disney’s PhotoPass, the photographer will take a series of photos and hand you a My Universal Photos card with a QR code. You may use the same card throughout your day at Universal Orlando – at both theme parks and on all participating rides – but you do need to get a new one each day of your visit, unless you purchase a My Universal Photos package, as we will explain further on down the page.
Unlike Disney’s PhotoPass, with My Universal Photos, your pictures are not automatically available online. Instead, you are given the option to purchase individual prints or purchase a photo package, which will provide you online access to digital proofs of your images.
For guests already on-site, individual prints or the package may be purchased at standalone photography stores or ride-photo locations. The standalone shops, better known as the My Universal Photos Stores, are located just inside the turnstiles at each of the theme parks; the one at Universal Studios Florida is pictured above, and here is the location at Islands of Adventure:
When you step inside, a team member will ask for your My Universal Photos card (if you happen to have more than one, they’ll be able to merge them). It isn’t necessary to stop at the My Universal Photos counter immediately after your first photo is captured because it can take up to two hours for your pictures to become available in the system. However, you must view your pics inside either park before the end of the day, as the cards are good for the same day only, again, unless you purchased a package.
We’ll say this again, just because it’s worth repeating: the only way to have the ability to view your photos online is to purchase a photo package, which can cover multiple days and which includes unlimited access to digital proofs of all of your in-park and ride pics.
My Universal Photos at Volcano Bay
Universal’s water theme park does participate in the My Universal Photos program, but – as you can imagine, with all that water everywhere – it takes on a slightly different form.
As with everything else at Volcano Bay, the whole experience revolves around the TapuTapu wearable; this nifty little device acts as your My Universal Photos card (even automatically uploading all your pics for you if you have an email address linked to your device). It also takes the place of the theme parks’ photographers in the form of all the various TapTu Snap locations that are spread throughout the park (just swipe your TapuTapu at the cameras, and they’ll snap a nice photo of you and your party). You can find these spots on your right as you walk into the park, in front of Kohola Reef Restaurant, near Honu ika Moana, and near Ohyah and Ohno Drop Slides.
Both of Volcano Bay’s stores (Waturi Marketplace and Krakatoa Katy’s) have a photo stand where guests can scan their bracelets and then view or purchase whatever pictures they have from their day’s adventure. These entries also include ride photos, but please note that only a certain number of the water park’s attractions offer such photographic mementos.
Purchasing a My Universal Photos package
The photo package currently offered at the parks can be bought at the My Universal Photos Stores or at participating rides. It is $99.99 plus tax when purchased in person and $89.99 plus tax when bought online that covers three consecutive days, and it includes the following:
- Unlimited access to digital copies of all your in-park and ride photos
- My Universal Photos lanyard and card
- One free 5×7 print in a folder
- One free 4×6 print valid in-park or online
- Smartphone connectivity with the Amazing Pictures app (iOS or Android)
- Exclusive pricing on park photo prints – as low as $2.00 per print
- Discounts on My Universal Photos photo gift products in-park and online
(Please note that these inclusions are always subject to change.)
What does “unlimited access” mean?
Unlimited access means that once you have included a photo as part of your collection during the period for which your package is active, you will be able to access that photo and view/download it at any time in the future using the My Universal Photos website (which we’ll discuss in a bit) or the mobile app. In this sense, once your pics are part of your account, your access to them never expires.
What if there are 10 people in my family – do we just need one package?
When you purchase and activate your My Universal Photos package, you receive two cards for that package. You can add as many photos as you’d like to your account using these two cards. So, if you have 10 people in your family, you’re set as long as you’re happy collecting pictures in one account using two cards.
Currently, Universal guests can pre-purchase the three-day Digital Package here – and, what’s more, the online price is at least $10 less than the in-park cost. Unfortunately, the website doesn’t give users any details about how long purchases are valid for, but we’ve been told by My Universal Photos reps that they are good indefinitely (meaning the voucher you purchase today should be redeemable even if you don’t travel for six months or more).
One and three-day extensions
Although not widely advertised, guests on-site may purchase package extensions – one day for $24.95 or three days for $39.95.
One and three-day packages – online exclusive
My Universal Photos has one-day and three-day versions of the photo packages, but – and this is a big but – the packages are only available online as a pre-order, not in the parks. It is $69.99 for one day and $89.99 for three days. To check out pricing and place your order, visit the Universal Photos site.
You can also purchase a My Universal Photos package in-park for $149.95, plus tax, but it is good all year. Please note that this price nearly doubled in August 2014 to $99.95 and then increased to $139.99 in 2015, but it still may be a good value for some. Annual passholders can also use their discount on this purchase.
My Universal Photos online
For guests who use a photo package, the online portion of the My Universal Photos service is fairly straightforward – all you have to do is visit MyUniversalPhotos.com. The URL is also found on the back of your My Universal Photos card, and you will receive an email at the address you provide when you purchase the package in the park.
Once you register on the site with your email address, you can access your pictures by entering the code on the back of your My Universal Photos card – and, from this point on, any photographs added to your card will go directly into your online account. That being said, we recommend you stop by a My Universal Photos Store on your way out of the park each day you’re visiting; you just want to ensure all of your photos have been properly edited and placed in your account.
Two final notes: in addition to viewing and downloading standard prints, the photo package also allows you to order a large variety of products from the website when you return home. Lastly, there is an app available for iPhone and Android that will allow you to view and share your photos using your mobile phone. (Keep in mind that full use of the app requires that you already have your My Universal Photos card online account set up, which you need to do directly on their website.)
My Universal Photos – important reminders
Before we discuss ride photos at Universal Orlando, let’s review several key points to consider when working with the My Universal Photos service:
1. There are fewer photographers available around the Universal Orlando theme parks than you may have seen at Walt Disney World. You usually will find a Universal photographer at the front of each park and Raptor Encounter, but (usually) not at any of the other meet-and-greets or any of the parks’ scenic locations, like Disney is well-known for doing. So, if you want lots of photos to remember your trip by, we suggest bringing your own camera.
Think of the My Universal Photos service as a supplement to the pictures you’ll be taking and as a way to get ride photos.
2. If you want to view your pictures online, you must purchase a My Universal Photos package. In the old system, purchasing any photo print would make all your photos available online, but this hasn’t been the case for years.
3. Once you purchase and activate your My Universal Photos package, all pictures added to your My Universal Photos card should be automatically uploaded to your online account. Nevertheless, we still recommend you stop by a store at the end of each day you’re visiting just to make sure everything is where you want it to be.
4. If you don’t purchase the My Universal Photos package, you must view and buy prints the same day your pictures are taken. Without the photo package, any photos you have added to your temporary My Universal Photos card are forfeited at the day’s end.
That’s a lot of stuff to remember, isn’t it? Don’t worry – this guide isn’t going anywhere. Just be sure to bookmark it and come back once or twice more before your trip to review the details.
Ride photos at Universal Orlando’s theme parks
Now, it’s time to dig into ride photos. These are available at several different attractions spread across Universal’s theme and water parks, with some even providing a twist on the hallowed theme park staple.
The following attractions will snap a photo of you during the ride proper, making for a nice souvenir of your various themed adventures. And because we want those mementos to be as momentous as possible, we’ve listed where those sneaky cameras are hidden away.
Strike your best pose!
Universal Studios Florida:
- Hollywood Rip Ride Rocket – when you burst through the building
- Revenge of the Mummy – on your top right as you’re falling from the fake unload station
- Men in Black Alien Attack – the ambush scene
Islands of Adventure:
- The Incredible Hulk Coaster – after the first brake, you go through two banks and then pass the camera
- The Amazing Adventures of Spider-Man – at the beginning of the ride, right before Electro’s screen
- Dudley Do-Right’s Ripsaw Falls – the end of the major drop
- Jurassic Park River Adventure – middle of the end drop
- Harry Potter and the Forbidden Journey – during the spiders scene
- Hagrid’s Magical Creatures Motorbike Adventure – after the last launch, on the left-hand side of the track
- Jurassic World VelociCoaster – prior to the launch toward the attraction’s peak
- Krakatau Aqua Coaster – the final drop
- Punga Racers – very end of the ride
- Ohyah and Ohno Drop Slides – very end of the ride
- Taniwha Tubes – very end of the ride
- Honu ika Moana
Pre- or post-ride photos
Some attractions can’t offer in-ride photos due to the nature of the ride experience itself. Universal remedies this by offering photographic keepsakes either before the attraction (in its queue) or right after it (in its attached gift shop).
Universal Studios Florida:
- Harry Potter and the Escape from Gringotts – the queue; currently not available (see below)
- E.T. Adventure – gift shop
Islands of Adventure:
- The High in the Sky Seuss Trolley Train Ride! – the queue
Where do I pick up my ride photos?
All your ride photos – no matter where, exactly, in the attraction they were snapped – can be viewed on monitors such as the ones you see here for Men in Black Alien Attack:
If you decide you’d like to capture the moment forever, proceed to the photo desk located near the monitors. There, you have three options:
- If you are using a My Universal Photos package, present your photo card, and individual pictures can be added to your account.
- If you are not using a photo package, you can present your temporary card (or get a new one) and have individual ride pics added. Just remember that, without a My Universal Photos package, you must purchase prints at a My Universal Photos Store by the end of the day. (Please note the exception for Forbidden Journey and Escape from Gringotts, which we’ll explain in just a moment.)
- The final option is simply to purchase prints right there at the ride-photo counter. For example, at Men in Black, the most economical option for a print is a single 5×7 photo, which goes for $21 by itself or $26 with a basic frame. More elaborate printed souvenirs are also available.
Universal has just recently started to make some of these ride-photo locations fully automated – just walk up to the terminal, swipe your card, and proceed from there.
The exception to the rule
Now, let’s discuss a few exceptions to what we’ve established are the rules for Universal Orlando’s ride photos.
Hollywood Rip Ride Rockit
Hollywood Rip Ride Rockit works a little differently. Here’s just a general idea of what’s available and what the prices are:
- 5×7 Photo – $21.25
- 5×7 Photo + Digital – $26.57
- 8×10 Photo – $24.85
- 8×10 Photo + Digital – $31.90
- On Ride DVD – $37.22
- 5×7 Frame – $5.00
- 8×10 Frame – $7.00
Rockit also has kiosks where riders can view their media, select an option, and make a purchase. At most other attractions, this must be done at a central photo desk.
My Universal Photos: please note that ride photos taken at Hollywood Rip Ride Rockit can be added to a photo card, and they can also be included in the My Universal Photos package. However, videos must be purchased separately.
Harry Potter and the Escape from Gringotts (photos currently unavailable)
We’ve already established that Harry Potter and the Escape from Gringotts offers its ride photo in its queue (guests must wear 3D goggles, which would kind of ruin the souvenir quality of the pic), but since the way that Universal opted to implement this in-queue picture is so novel, we thought it was worth quickly going over here.
When making your way through Gringotts Bank, a security guard will ask if you’d like to step to the side in a photo booth to get a family picture (now against a green screen) and/or separate security badge. They look a little something like this:
Please note that the photo op is only accessible via the main queue, not the single-rider or Express Pass queue. If you want to make a purchase, this is done after you unload from the ride.
Prints are $19.95 for the family 8×9 photo, and, if you buy it, an additional $19.95 for the security badge.
Printing Escape from Gringotts photos: Because of licensing, the only place you can have Escape from Gringotts ride photos printed on-site at Universal is at the actual Gringotts attraction. This is different from every non-Potter experience, whose ride photos you can have printed at the attraction or at the My Universal Photos Stores as you leave the park. So if, for any reason, you want an Escape from Gringotts ride photo printed, remember that it must happen at Harry Potter and the Escape from Gringotts.
My Universal Photos: if you are using a My Universal Photos package, the good news is that Gringotts photos can be added to your online account. In addition, guests with a photo package can purchase the security badge without having to print the family 8×9 print first. The bad news is that you cannot redeem your My Universal Photos package free prints at this attraction.
Harry Potter and the Forbidden Journey
Due to its licensing agreements, Universal charges a premium for ride photos at Forbidden Journey. The most economical option is a single 8×10 for $25.89 or a single 8×10 plus two 5x7s for $34.80. The Forbidden Journey photos look like this:
As with the other rides, more elaborate photo collections are available if you still have money left over from buying Harry Potter souvenirs!
Printing Forbidden Journey ride photos: if you read the section above covering Escape from Gringotts, this will look familiar. Because of licensing, you can only have Forbidden Journey ride photos printed on-site at Universal at the actual Forbidden Journey attraction. This is different than every other non-Potter experience, whose ride photos you can have printed at the attraction or at the My Universal Photos Stores as you leave the park. So if, for any reason, you want a Forbidden Journey ride photo printed, remember that any Forbidden Journey photo printed on-site must happen at Harry Potter and the Forbidden Journey.
My Universal Photos: if you are using a My Universal Photos package, the good news is that Harry Potter and the Forbidden Journey ride photos can now be added to your online account. You can also redeem your My Universal Photos package free prints at this attraction.
Transformers: The Ride – 3D and The Amazing Adventures of Spider-Man
Because of their popularity, guests often ask about these two rides. Here’s what you need to know.
Transformers: The Ride – 3D: again, there is no on-ride photo opportunity here; instead, Universal offers a very elaborate meet-and-greet opportunity for guests to interact and have their photos taken with the Transformers characters (alternating between Optimus Prime, Bumblebee, and Megatron). If you take your photo, those images can be purchased at the nearby My Universal Photos booth.
Keep in mind that, like all character photo opportunities, these ones can also be added to your temporary photo card or My Universal Photos package for safekeeping.
The Amazing Adventures of Spider-Man: there are two photo opportunities associated with this attraction, one of which happens on the ride, but all of which you may be interested in.
The on-ride photo is available at the My Universal Photos kiosk in the Spider-Man gift shop for purchase or save to your photo card (shown above).
The second Spider-Man photo opportunity is a traditional meet-and-greet, which happens in the building across the street from the Spider-Man attraction. Information about the exact location and character times can be found in the in-park guide map.
How to get a personalized My Universal Photos ID card
Personalized photo cards may be created and purchased for around $5.00 plus tax at either Men in Black Alien Attack (USF) or Jurassic Park River Adventure (IOA). If you like this idea, your personalized photo card will replace your generic card, and it’s worth noting that any pic currently on your account can be used for the personalization. Here is an example from one of our fans who got his card at River Adventure but used a photo shot earlier:
Please note that the personalized card used to be included in the My Universal Photos package, but that is no longer the case. If you’d like a personalized photo card, you’ll have to purchase it separately.
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