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Home OI Universal Center Universal Orlando Resort: Making the most of your vacation Internet access at Universal Orlando – complete guide

Internet access at Universal Orlando – complete guide

In this day and age, theme park guests of all types want to be online and ready to share photos, videos, and the thrills of their vacation. We don’t blame you – after all, Orlando Informer is on many social networks ourselves, including Twitter, Facebook, and Instagram.

On this page, we’ll discuss everything you need to know about free internet access throughout Universal’s parks and its on-site hotels. We also provide an introduction to the official Universal Orlando mobile app.

Theme/water parks and Universal CityWalk

Universal Orlando has expanded its complimentary wifi network to include Universal Studios Florida, Islands of Adventure, and Volcano Bay, as well as (almost all of) Universal CityWalk. The wifi is sponsored by Xfinity Internet.

The sign-on process is simple. Just search for the wifi network “Universal.” Once the network is found, you will be asked if you are an Xfinity customer. If so, log in using your existing Xfinity account information. If you are not an Xfinity customer, you will need to provide your email address and zip code. In order to join the network, you must agree to the terms and conditions (including that, by using the network, you agree to receive promotional emails from Universal) and agree that you are 18 years of age or older.

Overall, speeds are good for basic use, and access has been strong throughout the parks and most of CityWalk.

Wifi at Universal Orlando Resort

Comparing the two theme parks, the signal tends to be slightly stronger in Universal Studios Florida as compared to Islands of Adventure. Usually, you can connect to the Xfinity wifi network the moment you get past the security checkpoint and moving walkways of Universal’s parking structure. Volcano Bay, meanwhile, is fairly comparable to Islands of Adventure.

The connection may log-off due to inactivity. If this happens, simply open up your wifi settings and look for the “Universal” network again. If you have already logged in once during the same day, you should not have to re-enter your log-in information.

Other internet access options

Besides the free Xfinity-sponsored wifi, there is free internet available at the Starbucks locations at CityWalk and inside Universal Studios Florida and Islands of Adventure.

Starbucks at Universal's Islands of AdventureInside Starbucks at Islands of Adventure

This is a good option if, for any reason, you have difficulty with the Xfinity service. Additionally, some CityWalk restaurants also offer free wifi to their patrons, such as Hard Rock Cafe. Just ask your server for the password.

Universal’s on-site hotels

The on-site hotels at Universal now feature free wifi access for registered guests (for a long time, they didn’t). In the rooms and inside the concierge lounge, “standard” wifi is complimentary, meaning that, if you’re staying at the hotel, you can do basic things like check your email and tweet without having to pay extra. If you want faster speeds so you can upload all your high-res photos and HD videos, you’ll likely want to pay for the “premium” service, as you see here:

Wifi at Universal's On Site Hotels

If you’re not a registered guest but still want to get online, you’re in luck – Universal’s on-site hotels offer free wifi access to everyone in their lobbies and pool areas (just don’t expect too much performance).

An introduction to the Universal Orlando mobile app

Replacing the former Universal Orlando “Resort Guide” is the “Official Universal Orlando App.” This updated application has a more modern design and a more user-friendly interface, along with better wayfinding functions that use a new interactive map with GPS-enabled features. (Oh, and the fact that there’s now free wifi across all three parks makes it all the handier.)

Here are the links to the app: Android or iOS.

Universal Orlando app guide
Universal Orlando app guide

The official app can help with planning your vacation before you arrive, but most of its functions are best used when you are actually in the parks. For example, once you are inside the resort, you can select the “Guide Me” function when you are viewing a ride, and it will give you walking directions from your current location.

Along the bottom of the screen you will find three simple options: “rides,” “shows,” and “dining.” Then, along the side, there is a menu that can be expanded that contains a lot more options.

Universal Orlando app guide
Universal Orlando app guide

Let’s run down the list of what each of these does.

This is pretty self-explanatory. This will bring you back to the home page, where you can access the resort map and the three main options of rides, shows, and dining.

My Favorites
Anytime you view a specific ride, show, or dining location, you can touch the heart in the corner of the screen and mark it as a favorite.

Universal Orlando app guide
Universal Orlando app guide

This function is helpful when you are planning your trip and want to perhaps make your “My Favorites” a collection of rides, shows, and restaurants that you know you definitely want to experience on your visit. For frequent visitors, this function helps mark your own individual collection of past favorites. And when checking wait times, having a list of favorites will make it easy to quickly know the wait times of your favorite rides.

Park Notifications
Occasionally, Universal will deploy relevant messages (such as in-park concerts) and more to your device.

Parking Reminder
Universal’s Parking Structure is huge. You can use this function to take a picture of the sign that labels the section and row where you parked. There’s even a space to jot down your parking section, level, and row, to help you remember.

Universal Orlando app guide
Universal Orlando app guide

You must enter the information in order. The first selection is “Parking Garage,” and you must choose either North or South. The challenge here is that most people do not know which garage is which. My advice is to just pick one and take a look at which sections are in it; you should be able to tell which is which right away. If you picked the incorrect garage, simply switch to the other one.

Islands of Adventure and Universal Studios Florida
These are the first options under the “Explore Parks & Hotels” header of the side menu.

Upon selecting each park, a map will open up. Initially, the map will display icons that show the location of rides, but you can also select “shows, “dine,” and “shop” along the top. These selections can be displayed all at once (by selecting multiple categories) or one at a time, which can be accomplished by deselecting the other categories at the top.

Universal Orlando app guide
Universal Orlando app guide

There is also a restroom icon at the bottom of the map. This is just like the categories at the top and will display in addition to any other subsets you have already selected. There is one icon for regular restrooms and another which shows three people, indicating a companion restroom.

You can also zoom in on the map, which will be necessary to get a better sense of the exact location of the item in which you are interested. The details on the maps, once you zoom in, are fun to look at, as well.

Universal Orlando app guide
Universal Orlando app guide

When you tap an icon, you can then view more detailed information about the ride, show, dining option, or store it represents. For the rides, for example, it will show you if Express Pass is accepted, if there is a single-rider line, and child swap information, as well as height requirements, accessibility information, and info for guests with hearing or visual impairments. To view this information, click the drop-down arrow under the blue circular icons.

Volcano Bay
The functionality for Volcano Bay is largely the same as its theme-park brethren, with one key difference: no wait times display for the rides, since the entire water park utilizes only Virtual Lines. (For more on how Volcano Bay and its attractions operate, please see our complete guide to TapuTapu.)

Universal CityWalk
This section opens up a similar map. The categories here are “entertainment,” “dine,” and “shop,” and the restroom function makes a return appearance, as well. These categories work in exactly the same way as those on the park maps – the more you select, the more icons will show, and in order to remove a certain category, you must touch it to deselect it.

(Note: when you are viewing the parks or CityWalk and you would prefer to view a list of available rides, shows, restaurants, and shops, select “List” at the top right corner. This will display each category you’ve selected in alphabetical order as a list without an accompanying map. If you have selected more than one category, then the first one you chose will be displayed at the top, with the others following afterwards.)

On-site hotels
This selection will also display a map showing the five on-site hotels. You can view the hotels using the “list” function at the top right corner.

Universal Orlando app guide
Universal Orlando app guide

Once you’ve selected the hotel of your choice, you can scroll through information about it, including features, dining options, contact information, and directions.

Under the “Explore All Resort Activities” header, there are several more options to choose from, starting with “rides.”

A map of the entire Universal Orlando Resort will open. From here, you can select one category of ride at a time or view them all at once. (As always, to deselect a category, tap it again.)

Universal Orlando app guide
Universal Orlando app guide

As with all the other options under the “Explore All Resort Activities” header, the rides can be viewed as a list, which will be in alphabetical order and will display in whatever order you initially selected the categories.

The “shows” option functions the exact same way as “rides”: on a map, the different types of shows will be displayed. Four categories are available to peruse:

  • Action
  • Comedy
  • Music
  • Parade

The “dining” option functions the exact same way: on a map, the different types of restaurants will be displayed. There are three categories here:

  • Fine
  • Casual
  • Quick-serve

The “shopping” option functions the exact same way: on a map, all of the resort’s stores will be displayed. The only difference here is that they aren’t broken down into different categories, so you’ll need to zoom in in order to view the locations better.

You can also view “shopping” as a list, which will be in alphabetical order.

“Restrooms” is the first option under “Guest Amenities,” which is the side menu’s final header.

Universal Orlando app guide
Universal Orlando app guide

Just as with the other options, a map of the entire Universal Orlando Resort will open, and you can select either restrooms or family restrooms (or view them both at the same time).

A map of the entire Universal Orlando Resort will open. You can select either rental lockers or ride lockers, or view them both at the same time.

Guest Services
This will open a sub-menu. From here, you can select the following options, all of which will show up as icons on a map:

Universal Orlando app guide
Universal Orlando app guide

Vacation Package FAQs
Find the answers to such frequently-asked questions as “where do I pick up my theme park tickets?” or “what time can I enter the park with Early Park Admission?”

Hours and Directions
You can not only view today’s hours of operations for the three parks and CityWalk, but also call up a calendar for the whole month (and year).

The “Directions” function gives the address and GPS coordinates of Universal Orlando. You can also select to use Apple or Google Maps straight from the app.

From here, you can turn on or off the “Guide Me” function and view the Privacy Policy, Privacy FAQs, Terms of Service, and Copyrights & Trademarks.

All in all, this new official Universal Orlando app is a big improvement over its predecessor, and the free (and expanded) resort-wide wifi is certainly a worthy companion.

Do you have a question about the information on this page, would like to provide feedback, or did you spot an inaccuracy? Please let us know by posting in our Universal Community Facebook group.