Last Updated: October 5, 2025
These Terms of Use (“Terms”) describe the terms and conditions that govern your access to and use of certain Orlando Informer products or services, including www.orlandoinformer.com (the “Site”) offered by Orlando Informer, LLC and its affiliates, including Orlando Informer Travel, LLC and Orlando Informer Merchandise, LLC (“Orlando Informer”, “us” or “we” or “our”).
If you choose to use the products or services displaying or otherwise governed by these Terms, including the Site, any of the features, functions, or tools of the Site, including but not limited to RSS feeds, APIs, and software (as defined below) and/or pass(es) and/or hotel accommodations and/or vacation package(s) purchased through the Sites, attend Events (as defined below) and services (collectively, the “Services”), you will be agreeing to abide by all of the terms and conditions of these Terms between you and Orlando Informer.
PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES. THESE TERMS AFFECT YOUR LEGAL RIGHTS, INCLUDING BY LIMITING ORLANDO INFORMER’S LIABILITY AND REQUIRING YOU TO RESOLVE DISPUTES ON AN INDIVIDUAL, NON-CLASS BASIS.
Certain products, services, and offerings made available through the Services, such as Events, may be subject to additional or different terms and conditions (collectively, “Additional Terms”). You agree to comply with such Additional Terms that apply to your use of the applicable parts of the Services. In the event of a conflict or inconsistency between these Terms and the Additional Terms, the Additional Terms shall govern.
BY PLACING AN ORDER, REGISTERING AN ACCOUNT, OR OTHERWISE ACCESSING OR USING ANY PART OF THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS, INCLUDING ANY ADDITIONAL TERMS REFERENCED AND/OR AVAILABLE BY HYPERLINK HEREIN. YOU ALSO CONSENT TO THE COLLECTION, USE, AND SHARING OF YOUR INFORMATION AS DESCRIBED IN OUR PRIVACY POLICY. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT ACCESS OR USE THE SERVICES.
1. Use of the Services
a. Content
The Services may contain (i) information, materials, and other items relating to Orlando Informer and the Services, including without limitation data, files, images, scripts, designs, graphics, instructions, illustrations, photographs, sounds, pictures, videos, advertising copy, layout, databases, articles, posts, text, URLs, software, technology, interactive features, and the “look and feel” of the Services; (ii) logos, service marks, trademarks, trade names, trade dress, and other source-identifying marks of Orlando Informer or third parties; (iii) other forms of Intellectual Property (as defined in Section 1(b) below) (collectively, “Content”). All rights, title, and interest in and to the Services and Content are owned by Orlando Informer, its licensors, or certain other third parties, and is protected, to the fullest extent possible, by U.S. and international copyright, trademark, trade dress, patent, and/or other intellectual property and unfair competition rights and laws.
b. Orlando Informer Intellectual Property
Except for the license granted to you in Section 1(c) below, as between Orlando Informer and you, all right, title, and interest in and to the Services and Content, including any improvements, changes, corrections, and bug fixes thereto, and all Intellectual Property in the foregoing, will remain with Orlando Informer. As between Orlando Informer and you, all right, title, and interest in and to any and all usage data for the Services, including without limitation, website and webpage views, session length, and related data, and all Intellectual Property therein, belongs to Orlando Informer. As used herein, “Intellectual Property” means (i) inventions (whether or not patentable), (ii) works of authorship (whether or not copyrightable), (iii) logos, trademarks, service marks, trade names, trade dress, domain names, and other source-identifying marks, including all goodwill associated therewith, (iv) trade secrets and confidential information, (v) data, databases, and related documentation, and (vi) other intangible proprietary information, and any registrations or applications for registration of any of the foregoing.
c. Limited License
Subject to your strict compliance with these Terms, Orlando Informer hereby grants to you a limited, personal, revocable, worldwide, non-transferable, non-sublicensable, and non-exclusive right and license to access and use the Services and any Content for your personal, non-commercial use only. These Terms include only limited grants of rights to access and use the Services and Content. The foregoing license may be immediately revoked by Orlando Informer at any time and for any reason, in its sole discretion and without advance notice or liability. Except as otherwise expressly provided in these Terms, nothing herein grants to you any right, title, or interest in and to the Services, whether by implication, estoppel, or otherwise. All rights not expressly granted to you hereunder are reserved by Orlando Informer, its licensors, and other third parties. Your unauthorized use of the Services or any Content may violate copyright, trademark, privacy, publicity, and other laws, and any such use may result in your personal liability.
d. Restrictions
By accessing or using any part of the Services, you represent and warrant to Orlando Informer that you are (i) at least the age of majority in your jurisdiction, (ii) not listed on any U.S. Government list of prohibited or restricted parties, and (iii) not located in any country to which the U.S. Government has embargoed goods or has otherwise applied any sanctions, or that has been designated by the U.S. Government as a “terrorist supporting” country. If you are under the age of majority in your jurisdiction, you represent that if you access or use any part of the Services, you will do so under the supervision of a legal guardian who agrees to be bound by these Terms on your behalf.
You agree to comply with all international, federal, state, and local laws, statutes, ordinances, regulations, directives, and agreements that apply to your access and use of the Services or any Content. You further agree that you will not, and you will not solicit or permit others to:
(i) engage in any activity in connection with the Services, including without limitation Submitting any User Content (as defined in Section 4(a) below), that is unlawful, harmful, injurious, fraudulent, deceptive, misleading, offensive, obscene, lewd, indecent, pornographic, violent, threatening, harassing, abusive, hateful, degrading, immoral, defamatory, disparaging, discriminatory, or otherwise objectionable to Orlando Informer in its sole discretion;
(ii) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services (or any Content) without our express permission;
(iii) infringe any Intellectual Property or other rights of Orlando Informer or any third party;
(iv) use the Content for the development of any software program, model, algorithm, or generative AI tool, including, but not limited to, training or using the Content in connection with the development or operation of a machine learning or artificial intelligence (AI) system (including any use of the Content for training, fine tuning, or grounding the machine learning or AI system or as part of retrieval-augmented generation);
(v) harvest or otherwise collect or store any information from the Services or any Content without our express permission;
(vi) use any robot, spider, crawler, or other automatic device, program, algorithm, or method (excluding standard search engine or web browser activity) to access, acquire, copy, or monitor any portion of the Services;
(vii) decompile, disassemble, reverse engineer, or modify the Services or any Content;
(viii) circumvent, interfere with, or otherwise avoid any security measures implemented by Orlando Informer to prevent or restrict access and use of the Services;
(ix) interfere with the proper operation of the Services or any related website, including without limitation by uploading, distributing, or transmitting viruses, malware, or other malicious code;
(x) use the Services or any Content in a manner that misrepresents, suggests, or otherwise implies an unauthorized endorsement or association with Orlando Informer or any other party;
(xi) remove or alter any copyright, trademark, or other Intellectual Property notices contained in the Content or Services;
(xii) access or use the Services in any manner that is not expressly authorized by these Terms or any applicable Additional Terms; or
(xiii) otherwise violate these Terms.
2. Access to the Services
a. Account Creation
In order to access certain features of the Services (such as to attend certain events), you may be required to register and create an account with Orlando Informer (“Account”). You must: (i) provide accurate, current, and complete information about yourself and update it as necessary; (ii) maintain the security of your Account; and (iii) immediately notify us of any unauthorized use of your Account or any other breach of Account security. We reserve the right, in our sole discretion, to accept or reject your registration and creation of an Account, and/or your to access the Services. You agree to accept full responsibility for all activities that occur under your Account, including use of your Account by any third party. We are not obligated to inquire as to the authority or propriety of any use of or action taken under your Account. We will not be responsible for any loss to you that arises from such use or action or from your failure to comply with this Section 2(a). You may terminate your Account at any time by contacting Orlando Informer at tickets@orlandoinformer.com.
b. Availability and Location of the Services
Availability. The Services may be unavailable from time to time for any reason, including without limitation routine maintenance. You understand and acknowledge that, due to circumstances both within and outside the control of Orlando Informer, access to the Services may be interrupted or suspended from time to time. Orlando Informer reserves the right, at any time and in its sole discretion, to discontinue or change any portion or feature of the Services, including without limitation those changes that it deems useful to (a) maintain or enhance the quality, performance, cost efficiency, or delivery of the Services, or the competitive strength of the Services; or (b) to comply with applicable law.
Location of Services; International Users. The Services are controlled and operated from facilities within the United States. Those who access or use the Services from other jurisdictions do so at their own volition and are solely responsible for compliance with all applicable United States and local laws and regulations, including without limitation import and export regulations. Except as otherwise explicitly stated, all materials found are the Services are solely directed to persons located in the United States.
c. Suspension or Termination of the Services
Orlando Informer may, in its sole discretion, immediately terminate, suspend, or otherwise limit your access or use of the Services, in whole or in part, at any time, for any reason (including any violation of these Terms), and without advance notice or liability to you. Upon suspension or termination of your access to the Services, or upon notice from Orlando Informer, all rights granted to you under these Terms will cease immediately and you agree that you will immediately discontinue accessing and using the Services or any Content. You will remain liable for all amounts due up to and including the date of such suspension or termination.
3. Chatbot Functionality
In certain areas of the Site, you may have the ability to interact with our live chat agent (“Chatbot”), provided by Zendesk, which provides information or content (“Responses”) in response to prompts submitted by you. By using our Chatbot, you acknowledge that all conversations with the Chatbot, including any materials submitted as attachments by you (“Conversations”), may be recorded, copied, and/or stored by Orlando Informer, and you consent to such recording, copying, and/or storage. You also acknowledge that we use the information contained within these Conversations in accordance with our Privacy Policy. As a general matter, you should not submit personal or sensitive information to the Chatbot.
Responses provided through our Chatbot may be machine-generated and not created by a human. You are solely responsible for reviewing the accuracy, completeness, currency, and appropriateness of all Responses provided through our Chatbot. We do not warrant that any Responses, whether machine- or human-generated, provided through our Chatbot are accurate, error-free, complete, current, or appropriate, or that they will meet your needs or expectations. To the maximum extent permitted by applicable law, we are not responsible or liable for the accuracy, completeness, currency, appropriateness, or usefulness of Responses provided through our Chatbot, or your use of those Responses.
4. User Content
a. Generally
You may now or in the future have the ability to create, post, upload, display, publish, distribute, transmit, broadcast, or otherwise make available on or submit through the Services (collectively, “Submit”) files, messages, text, illustrations, images, graphics, photographs, comments, responses, sounds, music, videos, information, content, ratings, reviews, data, questions, suggestions, recommendations, or other information or materials and the ideas contained therein (collectively, but excluding any Content included therein, “User Content”).
b. Ownership; License Grant and Waiver of Moral Rights
Except for the limited license granted to Orlando Informer in this Section, as between you and Orlando Informer, you retain all right, title, and interest in and to the User Content that you Submit, including all Intellectual Property therein. You hereby grant to Orlando Informer a worldwide, royalty-free, perpetual, irrevocable, sublicensable, and non-exclusive right and license to reproduce, store, distribute, create derivative works based upon, modify, adapt, translate, publicly display or perform, publish, promote, link to, or otherwise use, in any form or media, any User Content that you Submit for any and all purposes, including without limitation to improve the Services.
In exercising our rights with respect to User Content that you Submit, we may remove or alter metadata, notices, and content (including copyright management information) from the User Content. You consent to such removal and alteration, and represent and warrant to us that you have the full right, power, and authority to do so. You also grant us the irrevocable and perpetual right to use and exploit your name, image, and likeness in connection with User Content that you Submit, without any obligation or renumeration to you.
You hereby waive, to the extent permitted by law, any moral rights that you may have in any User Content that you Submit. To the extent such moral rights are not waivable, you irrevocably agree not to exercise such moral rights in a manner that interferes with our exercise of the rights granted to us hereunder with respect to User Content that you Submit.
c. Representations and Warranties
Each time you Submit any User Content, you represent and warrant to Orlando Informer that (i) you have the legal right or authority to Submit the User Content and grant us the rights and licenses hereunder; (ii) the User Content does not, and our use of it as permitted under this Agreement will not, infringe, misappropriate, or otherwise violate the Intellectual Property or other rights of any third party; and (iii) the User Content complies with these Terms, including without limitation Section 1(d) above, and will not cause harm or injury to any person. It is your obligation to determine the extent to which User Content you Submit is protected by applicable intellectual property laws.
d. Disclosure of User Content
You acknowledge that, except as provided in our Privacy Policy, any User Content that you Submit through the Services will be deemed to be non-confidential and may be disclosed to other parties on a worldwide basis for their own use. You understand that your User Content (excluding credit or debit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
e. No Endorsement or Obligation to Use
Orlando Informer does not endorse any User Content that may appear on the Services. Nothing in these Terms of Use shall obligate Orlando Informer to use any User Content you Submit or permit the posting of such User Content on any website or platform.
f. Removal of User Content
Orlando Informer reserves the right (but is not obligated) to reject, modify, disable access to, or remove, in whole or in part, any User Content that you Submit that violates these Terms or includes materials that we determine, in our sole discretion, to be objectionable or inappropriate. You understand and agree that we have not responsibility or liability to you for rejecting, modifying, disabling access to, removing, or otherwise failing to make available any User Content that you Submit.
5. Copyright Infringement
a. General
Orlando Informer’s policy is to respond appropriately to notices of alleged copyright or other Intellectual Property infringement. We reserve the right to, in our sole discretion, to disable access to or remove any User Content that you Submit that may infringe another’s Intellectual Property without notice or liability to you.
b. Notices of Copyright Infringement
If you believe any content on the Services infringes your copyright, you or your agent may submit a written notification pursuant to the U.S. Digital Millennium Copyright Act (“DMCA”) to Orlando Informer’s designated agent that includes all of the following information:
- A physical or electronic signature of a person authorized to act on behalf of the owner of the exclusive right that is allegedly infringed;
- Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works;
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Orlando Informer to locate the material;
- Information reasonably sufficient to permit Orlando Informer to contact you, such as your address, telephone number, and if available, an email address at which you may be contacted;
- A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
- A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Orlando Informer will only respond to written notices of copyright infringement that are received by its designated copyright agent listed below:
Orlando Informer, LLC
9924 Universal Blvd
#224-125
Orlando, FL, 32819
Telephone: (855) 245-4636
Email: contact@orlandoinformer.com
Orlando Informer may elect not to respond to written notices of copyright infringement that do not substantially comply with all of the foregoing requirements, and we may elect to take any and all action we deem appropriate based on notices that do not substantially comply with all of the foregoing requirements. Please note that the DMCA provides that any person who knowingly materially misrepresents that material or activity infringes their copyright may be subject to liability.
c. Counter-Notices
If you believe that any material that Orlando Informer removes based on a written notice of infringement under the DMCA is not infringing, you may send a written counter-notice containing all of the following information to Orlando Informer’s designated agent:
(i) Your physical or electronic signature;
(ii) Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
(iii) A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled;
(iv) Your name, address, and telephone number, and a statement that you consent to the jurisdiction of Federal District Court for the judicial district in which your address is located, or if your address is outside of the United States, for any judicial district in which Orlando Informer may be found, and that you will accept service of process from the person who provided the notice of copyright infringement under these Terms or an agent of such person.
The person who provided the notice of copyright infringement under these Terms has fourteen (14) business days after we receive a counter-notice to seek a court order restraining the allegedly infringing activity; otherwise, we restore the material. Please note that the DMCA provides that any person who knowingly materially misrepresents that material was removed or disabled by mistake or misidentification may be subject to liability.
d. Repeat Infringers
In accordance with the DMCA and other applicable law, Orlando Informer has adopted and reasonably implemented a policy of terminating, in appropriate circumstances, users’ ability to access and use the Services where they are deemed by us to be repeat infringers of Intellectual Property. We reserve the right to terminate your access and use of the Services if we determine that you have engaged in repeat infringement of Intellectual Property when using the Services, in which case all licenses granted to you under these Terms with respect to the Services automatically terminate.
6. Accuracy, Completeness, and Currency of Information and Other Content
Orlando Informer will use reasonable efforts to provide accurate, complete, and current information through the Services. However, there may be occasions when such information contains inaccurate, incomplete, or outdated information, including information relating to product descriptions, pricing, availability, and other matters. The Services may also contain certain historical information that is not current by nature and is provided for your reference only. We reserve the right to update or modify the information made available through the Services at any time but have no obligation to do so. You agree that it is your responsibility to monitor updates or changes to such information.
Neither Orlando Informer, nor the providers of information or other Content to us, are responsible or liable for the accuracy, completeness, currency, appropriateness, or usefulness of Content, or your use of Content. We also disclaim any responsibility or liability for damage or injury to you, other persons, or property arising from any use of any Content made available on the Site or through the Services. Such Content is provided for informational purposes only and any reliance you place on such Content is solely at your own risk. You should always consult primary sources of such Content to verify its accuracy, completeness, currency, appropriateness, and usefulness before relying on it.
7. Third-Party Content, Links, and Websites
The Services may contain content, links, and other information submitted by third parties over whom Orlando Informer has no control or responsibility. We have no obligation to monitor, control, or restrict use of such third-party content, links, and other information contained in the Services, or third-party websites, products, or services accessible via links contained in the Services. You acknowledge that we are not responsible or liable for any aspect of such third-party websites, products, or services, and disclaim all warranties with respect to such third-party websites, products, and services. The inclusion of a link to a third-party website in the Services does not imply endorsement of such third-party website by us or any association with its operators. Any statements or opinions expressed through third-party websites, content, or other materials are solely the opinions and responsibility of the person or entity providing those statements or opinions.
We are not responsible or liable for any harm or damages related to the purchase or use of third-party products, services, tools, or content, or any other transactions made in connection with third-party websites. Please carefully review the third party’s terms, policies, and practices before you engage in any such transaction. Complaints, claims, concerns, or questions regarding third-party websites, products, services, tools, or content should be directed to the third party.
8. Data Privacy
You acknowledge that certain aspects of the Services may require or involve the submission, collection, and use of personally identifiable information, such as names, addresses, and phone numbers. Such submission, collection, and use of personally identifiable information shall be governed by our Privacy Policy, which is hereby incorporated and made part of these Terms.
9. Orlando Informer Meetup Experiences
We host Orlando Informer Meetup events from time to time, which are exclusive after-hours experiences at certain theme parks (“OI Meetups”). You are required to register and pay a registration fee in advance to attend OI Meetups. However, registration for OI Meetups is limited and Orlando Informer cannot guarantee that registration will be available at the time you desire to register. Your registration and attendance at OI Meetups are subject to additional terms and conditions, which will be presented to you during the registration process and are available at https://meetup.orlandoinformer.com.
10. Discounted Theme Park Tickets
Orlando Informer is an authorized retailer of tickets and/or hotels for certain theme parks and resorts, including without limitation Universal Orlando Resort, Loews Hotels at Universal Orlando Resort, United Parks & Resorts, Gatorland. Tickets to these theme parks and resorts may be available for purchase through the Services. Through our “Best Price Promise,” we offer to match the price of select theme park and resort tickets that you find at a cheaper price from an authorized online competitor. Our “Best Price Promise” is subject to eligibility requirements, which are available on the “Support” page of the Site at the following link: What is Orlando Informer’s Best Price Promise?
When you purchase theme park and resort tickets from us, we are providing access to another business’s products. We are not providing the product itself. The business that owns and operates the theme park and resort may require you to agree to their own terms and conditions and/or policies in order to use their products.
11. Online Merch Store
Orlando Informer’s online merchandise store, available at https://merch.orlandoinformer.com/ (“Store”), is hosted by Shopify, Inc. (“Shopify”). Shopify provides us with the online e-commerce platform that allows us to sell our products to you. However, Shopify is not a party to any contract of sale made on our Store, which is directly between you and Orlando Informer. Purchases of products through our Store are subject to these Terms as well as the Additional Terms available via hyperlink on our Store, including without limitation our Refund Policy (if applicable) and Shipping Policy.
12. Terms of Sale
a. Orders
You can purchase certain products through the Services, including without limitation the Store. You agree that your order is an offer to buy, under these Terms, all products listed in your order (the “Order”). By confirming your purchase during the checkout process through the Services, you agree to pay for your Order. All Orders must be accepted by Orlando Informer in order to become a binding obligation to sell you products through the Services.
Orlando Informer reserves the right, in its sole discretion and for any reason, to do the following:
(i) Reject or cancel any Orders even after a confirmation email has been sent to you with the Order number and details. Some situations that may result in an Order being cancelled include limitations on quantities available for purchase or inaccuracies or errors in product or pricing information. We will notify you in the event of an Order cancellation. If your Order is cancelled after your credit or debit card (or other payment account) has been charged, Orlando Informer will issue a credit to your credit or debit card (or other payment account) in the amount of the charge.
(ii) Limit the quantity of items purchased per person, per household, or per Order. These restrictions may be applicable to Orders placed by the same account or the same credit or debit card, or to Orders that use the same billing and/or shipping address. Orlando Informer will notify you should such limits be applied to your Order.
(iii) Reject or limit Orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
(iv) Limit the sales of its products to any person, geographic region, or jurisdiction.
(v) Require additional verification or information before accepting an Order. Orlando Informer will contact you if additional information is required to accept your Order.
An Order is void where it is prohibited by these Terms, applicable law, or otherwise.
b. Product Availability, Descriptions, and Pricing; Disclaimer of Warranties
Although we attempt to accurately reflect product availability on the Services, Orlando Informer cannot guarantee product availability and products may not be available for immediate delivery. Orlando Informer reserves the right, without advance notice or liability, to revise, discontinue, or cease to make available any or all products through the Services. If there is any revision, discontinuation, or cessation of products that you have ordered, you will be notified and have the right to cancel your order. If such cancellation occurs after your credit or debit card (or other payment account) has been charged, Orlando Informer will issue a credit to your credit or debit card (or other payment account) in the amount of the charge. Any ticket sales are non-transferable and exclude admission to special, separately ticketed “hard ticket” entertainment event, or other events at any other attraction/entertainment locations , unless specifically stated in the description for the ticket.
All descriptions and prices for products made available through the Services are subject to change at our sole discretion and without notice to you. We will not be liable to you or any third party for any change to the descriptions or prices of such products.
YOU ACKNOWLEDGE AND AGREE THAT ALL PRODUCTS PURCHASED BY YOU THROUGH THE SERVICES ARE SOLD “AS IS” AND “WITH ALL FAULTS.” ORLANDO INFORMER MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO SUCH PRODUCTS, INCLUDING ANY IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR ANY PARTICULAR PURPOSE OR USE, OR THAT SUCH PRODUCTS WILL BE OF A CERTAIN QUALITY, SUITABLE FOR YOUR NEEDS, USEFUL, OR OTHERWISE MEET YOUR EXPECTATIONS. ALL SUCH REPRESENTATIONS AND WARRANTIES ARE EXPRESSLY DISCLAIMED BY ORLANDO INFORMER. IF APPLICABLE LAW DOES NOT ALLOW THE EXCLUSION OF SOME OR ALL OF THE ABOVE IMPLIED WARRANTIES, THE ABOVE EXCLUSIONS WILL APPLY TO YOU TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
c. Payment Details
All prices published on the Services are set by Orlando Informer or a third party in its sole discretion, and such prices may change from time to time. Payment must be made by a U.S.-issued credit or debit card or another pre-arranged method of payment acceptable to Orlando Informer. You represent and warrant that (i) the credit or debit card information you provide to Orlando Informer and/or our Payment Processor (as defined below) is true, correct, complete, and current; (ii) that you are the person in whose name the credit or debit card was issued and/or you are authorized to make a purchase with the relevant credit or debit card; (iii) charges incurred by you will be honored by your credit/debit card company or bank; and (iv) you will pay the charges incurred by you in the amounts posted, including any applicable taxes.
Where payment is made by credit or debit card, such payment is subject to the approval of the financial institution issuing the credit or debit card, and Orlando Informer will not be responsible or liable in any way if such financial institution refuses to accept or honor the payment for any reason. We may require, at our option, that any order placed over a certain dollar amount receive our pre-approval.
You will promptly notify us if your payment information has changed. If your payment card details change or are due to expire, we may request updated payment details from you, including your card number, expiration date, and CVV (or equivalent).
All credit or debit card and other monetary transactions through the Services occur through an online payment processing application that is provided by our third-party payment processor Stripe, Inc. (“Payment Processor”). Your use of the payment application may be subject to additional Payment Processor terms, which will be presented to your at or before the time of checkout. If our Payment Processor is unable to secure funds from your payment method for fees that are due for any reason, including, but not limited to, insufficient funds or insufficient or inaccurate information provided when submitting electronic payment, Orlando Informer may undertake further collection action, including application of fees to the extent permitted by law, and reserves the right to suspend or terminate your access to the Services.
You agree to waive all claims against Orlando Informer and its parent, subsidiaries, and affiliates, as well as our Payment Processor, related to any payments made through your use of the Services and outside of Orlando Informer’s control.
d. Delivery Terms
If a physical product, Orlando Informer will arrange for shipment of your Order. Your Order will be shipped according to our Shipping Policy. You acknowledge that occasional unforeseen delays may occur in shipment of products you purchase through the Services. You agree to pay all shipping and handling charges specified during the order process. Title to any ordered product will pass to you upon delivery of the product to the designated carrier. Orlando Informer will only be responsible for risk of loss or damage to the product that occurs prior to delivery of the product to the designated carrier.
e. Refunds and Returns
Unless otherwise stated, the Services are non-refundable. If a product is refundable, you will abide by our Refund Policy for all products that you purchase through the Store.
13. Indemnification
You agree to indemnify, defend, and hold harmless Orlando Informer and our parent, subsidiaries, affiliates, suppliers, licensors, service providers, partners, and subcontractors, as well as each of their respective officers, directors, employees, agents, successors, and assigns, from and against any claims, liabilities, damages, judgments, settlements, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or in any way relating to (a) your violation of these Terms or any Additional Terms, or (b) your use of the Services, including without limitation your use of any information or other Content made available through the Services and any User Content that you Submit.
14. Disclaimer of Warranties
THE SERVICES AND CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND YOUR ACCESS AND USE OF THEM IS AT YOUR SOLE RISK, TO THE FULLEST EXTENT PERMITTED BY LAW. ORLANDO INFORMER DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND, REGARDING THE SERVICES OR ANY CONTENT, INCLUDING ANY IMPLIED WARRANTIES AS TO TITLE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE OR USE, OR THAT THE SERVICES OR ANY CONTENT WILL BE ACCURATE, COMPLETE, CURRENT, AVAILABLE, UNINTERRUPTED, SECURE, ERROR-FREE, COMPATIBLE, OR FREE OF MALICIOUS CODE. IF APPLICABLE LAW DOES NOT ALLOW THE EXCLUSION OF SOME OR ALL OF THE ABOVE IMPLIED WARRANTIES, THE ABOVE EXCLUSIONS WILL APPLY TO YOU TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
15. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT (EXCEPT AS OTHERWISE REQUIRED BY APPLICABLE LAW) WILL ORLANDO INFORMER OR OUR PARENT, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR REPRESENTATIVES, BE LIABLE TO YOU OR ANY OTHER PERSON AS A RESULT OF YOUR ACCESS OR USE OF THE SERVICES OR CONTENT FOR ANY DAMAGES OF ANY KIND ARISING FROM YOUR USE OF THE SERVICES OR ANY CONTENT, INCLUDING WITHOUT LIMITATION SPECIAL, INCIDENTAL, DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, LOST PROFITS, LOST REVENUE, LOSS OF DATA, REPLACEMENT COSTS, OR ANY OTHER DAMAGES OF ANY KIND, EVEN IF SUCH ENTITY HAS BEEN ADVISED OR OTHERWISE KNOWS OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL ORLANDO INFORMER’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS, THE SERVICES, OR THE CONTENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EXCEED THE TOTAL OF THE AMOUNTS PAID TO ORLANDO INFORMER or $100, WHICHEVER IS LESS.
The provisions of these Terms that limit liability, disclaim warranties, or exclude damages or other remedies are essential terms of these Terms that are fundamental to the parties’ understanding regarding allocation of risk. Accordingly, those provisions will be independent of any other provisions and will be enforced regardless of any breach or other occurrence relating to these Terms, the Services, or any Content.
16. Modifications
We reserve the right to modify and update these Terms from time to time in our sole discretion. All changes and updates are effective immediately upon our posting of them to the Site, and apply to all access and use of the Services thereafter. Your continued access or use of any portion of the Services following our posting of revised Terms means that you accept and agree to the changes.
ACCORDINGLY, EACH TIME YOU ACCESS OR USE ANY PORTION OF THE SERVICES, YOU ARE ENTERING INTO A NEW AGREEMENT WITH US ON THE THEN-APPLICABLE TERMS AND YOU AGREE THAT YOUR ACCESS OR USE OF THE SERVICES AFTER SUCH NEW TERMS HAVE BEEN POSTED CONSTITUTES YOUR AGREEMENT TO THE NEW TERMS FOR YOUR NEW ACCESS, USE, AND TRANSACTIONS THROUGH THE SERVICES. It is your responsibility to check the Site periodically for changes and updates to these Terms, as they are binding on you.
17. Governing Law; Disputes; Arbitration.
a. Governing Law.
This Agreement shall be governed by the laws of the State of Florida without regard to its conflict of laws provisions and the parties agree to the exclusive jurisdiction of the state and federal courts in Orange County.
b. Binding Contract.
You acknowledge that this Agreement is a contract between you and Orlando Informer, even though it is electronic and is not physically signed by you and Orlando Informer, and it governs your use of the Services.
c. Arbitration.
Certain portions of this Section are deemed to be a “written agreement to arbitrate” pursuant to the Federal Arbitration Act (“FAA”). You and Orlando Informer expressly agree and intend that this Section satisfies the “writing” requirement of the FAA. This Section can only be amended by mutual agreement. For purposes of this Section, “Claims” means collectively, and without limitation, any and all claims, injuries, demands, liabilities, disputes, causes of action (including statutory, contract, negligence, or other tort theories), proceedings, obligations, debts, liens, fines, charges, penalties, contracts, promises, costs, expenses (including attorneys’ fees, whether incurred pre-litigation, pre-trial, at trial, on appeal, or otherwise), damages of any kind whatsoever (including consequential, compensatory, or punitive damages), or losses (whether known, unknown, asserted, non-asserted, fixed, conditional, or contingent) that arise from or relate to (i) the Services, including any and all contents, materials and software related thereto, and/or (ii) your use of the Services.
d. Informal Dispute Resolution.
If any Claim arises out of or relates to the Services or this Agreement, other than as may be provided herein, then you and Orlando Informer agree to send notice to the other providing a reasonable description of the Claim, along with a proposed resolution of it. Orlando Informer’s notice to you will be sent based on the most recent contact information that you provided Orlando Informer. If no such information exists or if such information is not current, Orlando Informer has no obligation under this Section. For a period of sixty (60) days from the date of receipt of notice from the other party, you and Orlando Informer will engage in a dialog to attempt to resolve the Claim, though nothing will require either you or Orlando Informer to resolve the Claim on terms with respect to which you and Orlando Informer, in each of the parties’ sole discretion, is not comfortable.
e. Applicable Law.
If you and Orlando Informer cannot resolve a Claim, within sixty (60) days of the receipt of the notice, then you agrees that that any such Claim and all other disputes arising out of or relating to the interpretation, applicability, enforceability or formation of these Terms, including, but not limited to any claim that all or any part of these Terms is void or voidable, or whether a claim is subject to arbitration relating to your use of the Services, will be resolved by binding arbitration, rather than in court. The FAA, not state law, shall govern the arbitrability of such disputes, including the class action waiver below. However, you and Orlando Informer agree that Florida state law or United States federal law shall apply to, and govern, as appropriate, any and all Claims or disputes arising between you and Orlando Informer regarding these Terms and the Services, whether arising or stated in contract, statute, common law, or any other legal theory, without regard to choice of law principles. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator must follow these Terms as a court would. THIS SECTION, INCLUDING THE PROVISIONS ON BINDING ARBITRATION AND CLASS ACTION WAIVER, SHALL SURVIVE ANY TERMINATION OF THESE TERMS, YOUR ACCOUNT OR THE SERVICES.
f. Arbitration Request.
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to Orlando Informer at 9924 Universal Blvd, #224-125 Orlando, FL 32819. The arbitration will be conducted by JAMS in accordance with the JAMS Streamlined Arbitration Procedure Rules in effect at the time the arbitration is initiated, excluding any rules or procedures governing or permitting class actions. Payment of all filing, administration and arbitrator fees will be governed by JAMS’s rules. The arbitration shall take place in Orlando Florida or at such other venue (and pursuant to such procedures) as is mutually agreed upon. You can obtain JAMS procedures, rules, and fee information as follows: JAMS: 800.352.5267 and https://www.jamsadr.com.
18. Miscellaneous
Entire Agreement. You agree that these Terms and the Additional Terms referenced herein (including without limitation our Privacy Policy and Shipping Policy), constitute the entire agreement between you and Orlando Informer with respect to your access and use of the Services. You also may be subject to additional or third-party terms and conditions that apply when you access, use, or purchase certain content, products, or services.
Severability. In the event that any provision of these Terms is determined to be invalid or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the invalid or unenforceable portion shall be deemed to be severed from these Terms without affecting the validity and enforceability of any other remaining provisions.
Non-Waiver. No waiver of any breach of any provision of these Terms will constitute a waiver of any prior, concurrent, or subsequent breach of the same or any other provisions hereof, and no waiver will be effective unless made in writing and signed by an authorized representative of the waiving party.
Force Majeure. Orlando Informer will not be liable for any failure to perform any of its obligations under these Terms if its performance of such obligations is substantially hindered due to, whether directly or indirectly, any circumstance beyond our reasonable control, including without limitation acts of God, floods, storms, fires, accidents, wars, acts of terrorism, riots, civil unrest, labor strikes, or governmental orders.
Electronic Communications. We may communicate with you electronically regarding the Services, including by email, and we may collect information related to communications between you and Orlando Informer. You agree that all notices, disclosures, agreements, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You agree that any time you electronically transact, agree, or consent via the Services, your action is intended as an electronic signature which binds you as if you had signed on paper.
Contact Information. If you have any questions regarding these Terms or the Services, you may contact us by email at tickets@orlandoinformer.com.
Survival. Any right, obligation, or required performance of the parties under these Terms which, by its express terms or nature and context is intended to survive termination or expiration of these Terms, will survive any such termination or expiration.
Event Terms
These Additional Terms for Events (“Event Terms”) apply to any attendance of, or participation in, any event hosted or organized by Orlando Informer, including in-person events (such as Orlando Informer Meetups) and online events (each, an “Event”).
These Event Terms are incorporated by reference into the Terms between you and the Orlando Informer. Orlando Informer may also update these Event Terms from time to time, as described in the Term. Capitalized terms used but not defined herein have the meanings given in the Terms. You may not, and you must not, attend or participate in any Event unless you accept the Terms.
Registration
To attend certain Events, you must register for the Event through the Site. Fees for an Event do not include any costs for parking and are non-refundable. You will receive a registration confirmation email at the email address you provide during registration. Orlando Informer reserves the right to reject, cancel, or terminate your registration at any time, to limit the number of Event attendees and participants, terminate any discount offer or to cancel or terminate any Event registration. If Orlando Informer rejects, cancels, or terminates your registration, Orlando Informer may offer a refund of fees paid. For clarity, termination for failure to abide by these Event Terms will not result in a refund.
Conditions of Participation
Orlando Informer reserve the right to remove any guest from the Event. Any guests who harass another person, at the sole discretion of Orlando Informer, will be removed immediately and their ticket will be revoked. Orlando Informer reserves the right to revoke guest’s ticket and admission to future events for illegal, unsafe, disruptive, discriminatory behavior, or not adhering to these Event Terms. You agree to comply with any and all regulations, policies, and rules and heed all warnings of the venue where the Event occurs (e.g. Universal Orlando Resort). Orlando Informer has the right, but is not obligated, to require that you provide documentation to verify your identity, including providing a photo ID, as a condition of attending the Event.
Image Release
Orlando Informer (and/or others on behalf of Orlando Informer) may be photographing, recording (both audio and video), webcasting, podcasting or otherwise transmitting during any or all of an Event. Your image, likeness, voice, statements and other identifying characteristics (each, an “Image”) may be captured in photographs, recordings (both audio and video), or other transmissions of the Event (each, a “Recording”).
You hereby grant to Orlando Informer a worldwide, royalty-free, fully paid-up, non-exclusive, perpetual, irrevocable, transferable and fully sublicensable (through multiple tiers) license, without additional consideration to you or any third party, to reproduce, distribute, perform and display (publicly or otherwise, create derivative works of, adapt, modify and otherwise use, analyze and exploit Recordings (including your Images therein), in whole or in part, and for any purpose (including for promotional purposes, such as testimonials).
Orlando Informer exclusively owns all right, title and interest (including intellectual property rights) in and to the Recordings, all modifications and derivatives of Recordings, and all proceeds derived therefrom. You hereby irrevocably waive any right you may have to inspect or approve the use or other exploitation of any Recording or any reproductions thereof, and you agree that Orlando Informer has no obligation to use any Recording (including any of your Images) or otherwise exercise any of the rights granted to Orlando Informer with respect to your Images.
IN CONNECTION WITH THE USE OR OTHER EXPLOITATION OF RECORDINGS (INCLUDING YOUR IMAGES), YOU HEREBY IRREVOCABLY WAIVE AND RELEASE ANY AND ALL CLAIMS WITH RESPECT TO INTELLECTUAL PROPERTY, RIGHTS OF PUBLICITY, RIGHTS OF PRIVACY, AND ANY OTHER CLAIMS OR DAMAGES WITH RESPECT TO SUCH USE OR OTHER EXPLOITATION. YOU AFFIRM THAT YOU ARE OF LEGAL AGE AND HAVE READ THE FOREGOING RELEASE AND FULLY UNDERSTAND ITS CONTENTS.
Assumption of Risk
TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, YOU ACCEPT AND ASSUME ALL RISKS OF ANY AND ALL PERSONAL INJURY OR DAMAGE TO YOUR PERSONAL PROPERTY THAT YOU MAY FACE WHILE ATTENDING AN EVENT, AND HEREBY WAIVE ANY CLAIMS YOU MAY HAVE AGAINST ANY ORLANDO INFORMER AFFILIATED PARTY OR ANY EVENT SPONSOR OR EVENT VENDORS RELATING TO SUCH RISKS.
Changes to Events
Orlando Informer reserves the right, including without prior notice, to make any change to an Event at any time for any reason (including modification of the schedule or content of, or cancellation of, any activity).