Comments on: Disability Access Service (DAS) to replace Guest Assistance Card (GAC) at Walt Disney World https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/ #1 Universal Orlando vacation planning website Fri, 01 Jan 2016 15:45:33 +0000 hourly 1 https://wordpress.org/?v=6.9 By: shari62 https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3459 Mon, 27 Jan 2014 10:01:48 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3459 I am going to call and speak to a customer service rep hopefully that can help tomorrow. If they can’t help me with some kind of provisions then they will be off our list to do on our vacation. The people that this effects need to step back, say we aren’t going to pay the amount you want for the tickets and let our children/adults be treated like this. It would help if they see a decrease in the ticket sales maybe that would make them rethink the policy. Everyone needs to write, call and email Walt Disney and let them know how it will effect their families and if they come to the park or not. good luck to all that go to the park on getting the help you need.

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By: Sasquach https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3458 Sat, 25 Jan 2014 17:50:59 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3458 shari62 Thank you.  I have written to Disney but alas, no compromise 🙁   I would be most interested to know how your trip goes.  I wonder if Disney are being over zealous and maybe things will settle? I’m all for clamp down on those who cheat the system too but this regime is punishing those who really need the help.  All the best.

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By: shari62 https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3457 Fri, 24 Jan 2014 11:29:02 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3457 I am so sorry your trip wasn’t good. I keep thinking about going like we normally do but I have the same problems with my son that you do with your daughter. I am going to call, someone said they are trying to work with each case so unless they are willing to give it to me in writing I will pass. I have been taking my son every year and we enjoy the trip, we save and like you Sasquach we pass on treats, xmas gifts so we could go, we go to Walt Disney and Universal. BUT this year it may just be Universal. I want to know who they worked with about the Autism part? they don’t know what they are talking about. Like you said we didn’t get to go on the ride right away but it was nice being able to be in the quiet area where the kids didn’t have major meltdowns. If I go again I will post how it went.

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By: Sasquach https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3456 Tue, 21 Jan 2014 17:37:30 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3456 In reply to drcolon.

drcolon I totally agree!!  From my last experiences with it, I would say it was a punishment!

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By: Sasquach https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3455 Tue, 21 Jan 2014 17:32:28 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3455 So Sad that Disney has taken this stance!  I Save every penny forgoing treats and Christmas presents to take my disabled daughter across the Atlantic to ‘the magic’  I make that trip every year around October time so that she feels comfortable with the temperature(roughly the same as a British Summer) and to feel normal and have fun- My girl is grown up and is now aged 20 but you wouldn’t think that to look at her- she has an ASD – no friends, no cinema trips or shopping trips with friends just an obsession with Disney movies and Disney action figures and soft toys( incidentally, spending $10,000’s over the years to Disney’s empire)- so as you can see why I want to make her happy for the 10 days of every 365!  We arrived on the 18 October 2013 and well aware of the expected changes but just how bad they were , I soon discovered!  As usual, I made my way to guest relations to be advised as to what help they could give me in order for our trip to run smoothly.  Also, as usual, there was a line to be served and the  atmosphere was a bit heavy and Seren was getting a little tetchy. I was asked by the cast member (receptionist) if Seren could get by on the free fast passes that were available for everyone I replied it wasn’t. It was obvious it wasn’t enough by the fact that Seren was sitting on the floor (she also had Rheumatoid Arthritis and limited mobility but doesn’t like to use a wheelchair!  The cast member took her photograph even though  Seren was having a meltdown and crying and people were staring!! I felt that we were viewed as a suspect of trying to con the system- and many others have said similar things. I do understand that the new system had only been in operation for 9 days but it was not a good start to our holiday!  The new rules for disabled individuals are not designed to help in any form- We made our way to Big Thunder Mountain and ‘booked a time slot’ half an hour  away and got a fast pass for the  Little Mermaid ride for an hour and a half. It was like that the whole time – a trek across the park in order to utilize you timeslot efficiently. Its difficult enough if one has a disability but to have a physical disability and a learning one is so hard. I don’t want to go again as the pleasure has been sucked out by the time it takes to chase the rides/attraction. What I found even harder though was the fact that a cast member has to sign the card(after viewing the picture like immigration at the airport) and draws attention to the disabled by the rest of the line. I think life is tough for many without that humiliation, don’t you?

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By: shari62 https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3454 Wed, 20 Nov 2013 10:31:44 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3454 In reply to shari62.

Joshua, I noticed that you work at WD, I am not being rude to you about this but I am sure you have seen people take advantage of the GAC pass, but there are more people out there that didn’t than did.  I can understand people being upset but WD needs to figure something else out for this issue.

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By: shari62 https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3453 Wed, 20 Nov 2013 10:25:42 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3453 In reply to susie.

@susie  
Ms. Susie you are awesome. Thank you for this comment you posted. I have a son that is 32 and mentally 2, he is in a wheelchair with downs and autism, It is sad that these people have abused it and then caused Disney to do this. They are wrong in the way they have done this. They said they worked with the Autism groups but I honestly don’t think they listened if they did because none of this will work for most kids. Thank you for feeling this way and I hope more people start raising enough stink about it that maybe they will change it for the better. Thank you very much for your thought about ADHD mommy too. I believe she is saying that children that can’t behave don’t need to be there. Not all kids understand reasoning but they shouldn’t be kept in their homes for that. They need to have fun too.

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By: shari62 https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3452 Wed, 20 Nov 2013 10:19:06 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3452 In reply to Joshua Aaron Cornelson.

@Joshua Aaron Cornelson 
This isn’t going to work for a lot of people. You sound like the lady I spoke to in customer service. She said the same thing someone else can walk up to the ride and get the ticket. I am a widow and am the one that pushes my son I told her that, then this lady proceeds to tell me that I could leave him across the path from the ride and get the ticket. SERIOUSLY? leave a mentally handicapped person in a wheelchair that is mentally about a 2 year old level and wait in line to get a ticket to wait in line again while he is alone. I want to know what these people are thinking.  I will not be going to WD till someone figures something better out. Do you have a handicapped child? If not and you have a friend that has a child with autism or special needs ask them what they think and I bet you might change your mind.

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By: shari62 https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3451 Wed, 20 Nov 2013 10:12:03 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3451 In reply to iamdollie.

iamdollie
I am sorry about your daughter I know it is hard. I have a son that is the same. These people that say our children shouldn’t be there if they can’t act right need to walk in our shoes with our children for a day or two. I hope they never have to though. I would give anything to have my son healthy mentally and physically like you would. I think everyone thinks that they give that pass and we just go to the front that isn’t true. We still had to wait just not as long and in an area that was a little calmer for the children. WD has disappointed me in this and I will not be going back there until they figure something else out. I have been going for many years and it will break my son’s heart but he would have some severe meltdowns while waiting and that could be bad for him. Good luck if you go again. I wish all the parents would boycott WD and maybe some extra people that understand how this is going to effect innocent children. They have just ruined the happiest place on earth for my son.

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By: drcolon https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3450 Sun, 13 Oct 2013 22:25:25 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3450 the new handicap policy of Disney is a total discrimination against handicap people

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By: bev https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3449 Tue, 08 Oct 2013 17:38:21 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3449 In reply to joeschmoe.

@joeschmoe  What time of year are these statistics from? They must be from peak times because I’ve gone numerous times in November, December and January and saw just about everything (including 2 out of three shows) in Hollywood Studios (on TOT & RNRC at least twice) and left by dinnertime without a GAC.  When I started using the GAC with my daughter (she didn’t go on our earlier trips because I didn’t think she could handle it), all it really enabled us to do was go on TSM once in the morning, afternoon and evening.  I appreciated having it since she can’t ride TOT, RNRC or Star Tours.

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By: OrlandoInformer https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3448 Sat, 05 Oct 2013 15:56:49 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3448 In reply to iamdollie.

iamdollie Thanks debi for following up on this topic for our readers!

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By: iamdollie https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3447 Sat, 05 Oct 2013 02:08:29 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3447 GOOD NEWS!!I would like
to let you know that the official release of the info about the DAS (Disability
Access Service) Card information was posted today (Oct. 4) on the by Thomas Smith, Social Media
Director, Disney Parks.Also available
is a http://disneyparks.disney.go.com/blog/disney-parks-disability-access-service-card-fact-sheet/ explaining, for the first time, how the pass is going to work when it’s
rolled out on Oct. 9, 2013.As I’ve
reported, I plan to be at Epcot just to see how the new pass will work for my
daughter and our family, plus if I can, I’ll talk to others to see how it’s
working for them. Actually, what I’m reading in the “fact sheet”
looks a lot more positive for those children and adults with cognitive disabilities
because it says “Disney Parks have long
recognized and accommodated guests with varying needs and will continue to work
individually with guests with disabilities to provide assistance that is
responsive to their unique circumstances. Guests should visit Guest Relations
to discuss their individual needs.”
The “facts” also say that the DAS will be good for 2 weeks,
and here’s what surprises me, it also states “depending on a guest’s ticket entitlement”. I wonder if this could
mean, in the case of an Annual Passholder, that it may be good for the duration
of their entire AP.As an AP holder, It
sure would be wonderful to no longer have to wait in Guest Relations upon every
visit, since we only go about every 6 weeks.Keep posted – I’ll let you know next week!
debi

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By: iamdollie https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3446 Tue, 01 Oct 2013 16:47:25 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3446 As the author of Special Needs Are Universal, I wanted to share the communication that many of the Disney fan websites who write about disability and Autism issues yesterday, Sept. 30, received from Meg Crofton, President, Walt Disney Parks and Resorts Operations, U.S. and France:
Dear Friends,

Disney Parks holds a
cherished place in the hearts of the millions of Guests who visit us
each year. We know that is especially true for those of you who have a
loved one with a disability. For many families, what would be impossible
elsewhere is not only possible, but magical, at our parks and resorts.
We are proud to play such an important role in so many of your lives.

Unfortunately, our
current program for providing access to attractions for Guests with
disabilities has been abused and exploited to such an extent that we are
no longer able to effectively sustain it in its present form. After
careful consideration, and with the needs of our Guests with
disabilities as our foremost concern, we are modifying the current
program so that we will be able to continue to serve those Guests for
whom the program is intended.

Over the past few
days, you have likely heard about these upcoming changes and how they
might affect our Guests with disabilities. Our relationship with you is
important to us, and we want to take the opportunity to clear up any
confusion or misinterpretation.

Our commitment to
providing an inclusive and welcoming environment for all our Guests has
not changed. We have long recognized that people may have different
needs, and we will continue to work individually with our Guests with
disabilities to provide assistance that is responsive to their unique
circumstances.

As with any change,
there will be a period of adjustment, particularly for those families
who have developed and refined their preferred ways of enjoying our
parks with their loved ones over the years. I thank you in advance for
your patience as we fine-tune our new program to mitigate the current
abuse, while still providing the special experience our Guests have come
to expect from Disney.

Most of all, thank you for entrusting your treasured time with those you love to Disney Parks.

Sincerely,
Meg Crofton 

Your thoughts?

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By: Melissa McLaughlin https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3445 Mon, 30 Sep 2013 11:14:11 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3445 As long as the doctors note doesn’t reveal medical information requiring a doctors not shouldn’t violate Ada. Just a general statenent stating they need the gac. But I am not a legal expert.

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By: summy23 https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3443 Sun, 29 Sep 2013 18:47:46 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3443 In reply to iamdollie.

iamdollie summy23 I am looking forward to hearing about your experiences after your trip.  I just read the post by AL78 , it is good to know our son won’t have to walk up and then walk away!  I am also looking at Universal as a vacation option, we have always just done Disney.  What are your thoughts on their disabled pass?  I am trying to figure out if it would be worth it to spend the extra money to stay on site and get unlimited express or if the disabled pass would be sufficient for us.  We are so used to Disney’s system, Universal is a whole new world for us.

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By: iamdollie https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3442 Sun, 29 Sep 2013 18:29:04 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3442 In reply to Brooke Brown.

http://www.facebook.com/profile.php?id=756500310Eventually, your child
will understand the meaning of wait and what that entails.  He’ll grow up
enjoying all that life has to offer!!  For kids with Autism and other
intellectual/learning disabilities and disorders, this may never happen. 
If you really care, you’ll do the research and maybe educate yourself. 
You should be grateful that you have been blessed and at least teach him that,
no, not all people are born equal, but it sure would be nice to help him learn
how he can show compassion for those that aren’t just like
him.   That’s one reason why I write my column – to help those
who need the assistance planning for the unknown.  Peace

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By: iamdollie https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3441 Sun, 29 Sep 2013 18:25:52 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3441 In reply to AL78.

AL78 iamdollieSupposedly, I’ve been told that official notice will be on the Disney Parks Blog, possibly the Disney Parks Moms Panel but nothing yet (as of this post). They are just giving statements like “until the new program is fully implemented on October 9th, we may not
have all of the details as to how the new system will work.  Disney
will continue to offer their Guests with disabilities as much assistance
as possible while being fair to all Guests.”  I think it’s so wrong of them to allow guests who have been planning vacations run up against this when they’re used to or expecting the old GAC – not smart in my opinion.  But, they are just after the money and could care less about those who have been planning with their special needs kids for months so they don’t have problems once in the parks.  Very sad….

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By: iamdollie https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3440 Sun, 29 Sep 2013 18:16:07 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3440 In reply to iamdollie.

summy23 I forgot to mention that what is available on Temporary Tourist is what has been leaked and not confirmed.  I’m hoping the 10 minute thing will be more like 30 when it really does roll out – will just have to wait and see….

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By: iamdollie https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3439 Sun, 29 Sep 2013 18:13:16 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3439 In reply to Michelle Spraggon.

@Michelle Spraggon I’m planning on being there on the 9th to see if some other accommodations will be made for kids/adults like ours.  If you email me at specialneedsareuniversal@hotmail.com, I will be more than happy to let you know, hopefully before you go!  Just make sure you put SNAU in the subject line (to weed out spammers).

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By: AL78 https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3438 Sun, 29 Sep 2013 13:20:24 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3438 In reply to Bib.

@Bib Really nothing, and they have been using this at California Adventure in Carsland all summer. Interestingly enough when they changed how they handled the GAC at Carsland this summer there was NO uproar. When they changed the length of time a GAC was issued for there was NO uproar. When people started hinting changes were coming there was NO uproar. It wasnt until 9/17 when the original article leaked that some people started screaming, and others started going give it a chance..

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By: AL78 https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3437 Sun, 29 Sep 2013 13:14:05 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3437 In reply to iamdollie.

iamdollie Leak’s don’t mean guaranteed fact, or all the facts. The parks should be putting out an official how-to release soon. You may want to wait for that?

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By: Debi Rieser Dame https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3444 Sun, 29 Sep 2013 05:23:18 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3444 You’ll be able to get on if the wait is more than 10 minutes, that’s all. The new system is NOT making adequate accommodations for the mentally challenged or anyone with Autism or like challenges. Especially when they’ve had the smile on their faces and waving “come on in!” for several years with the GAC….

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By: iamdollie https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3436 Sun, 29 Sep 2013 05:11:46 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3436 In reply to summy23.

summy23 I urge you to please write to the address above as soon as you can.  I also hope you read the post by AL78.  It gave the information I was trying to get before I posted my article.  On paper, it covers the timing a little better, but it’s still waiting longer than with Universal’s procedure.  You can only get on if it’s 10 minutes or less right away – it’s 30 or less at Universal.  Also, the ADA director at Universal has always been accessible.  I couldn’t even get Disney to give me a name so I could address a letter a couple of months ago. 
Remember it says it’s from “Unofficial leaked training information”, so this could also be completely unreliable.  
It sounds as if you’re in pretty much the same boat as we are with our daughter.  But stay tuned – I’ll be writing about this after our trip over on Oct. 9.  I’m hoping I will have more positive news.

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By: iamdollie https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3435 Sun, 29 Sep 2013 04:48:16 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3435 In reply to susie.

@susie Bless your heart!

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By: iamdollie https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3434 Sun, 29 Sep 2013 04:40:05 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3434 In reply to AL78.

AL78Thank you for this information.  I was hoping to have this before I submitted my article.  Still, it does not address the needs of mentally challenged or Autism Spectrum families…

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By: iamdollie https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3433 Sun, 29 Sep 2013 04:19:52 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3433 In reply to ADHD Mommy.

@ADHD MommyFirst of all, I never said Disney was being unfair, but I did say “Life is not fair and equal”.  Disney is  not being understanding of kids and adults who have special needs, especially those who really cannot understand “wait or” change to their routines, those who have been going to Disneyland and Disney World for years.  You can’t explain to them at home before you go and expect them to understand – they just plain can’t.  The tantrums and meltdowns displayed are nothing like a 2-yr old’s fit on the floor.  They are much, much worse and sometimes take hours to sooth the child after they have had one.  They are embarrassing for the parent and exhausting to both.  Who is to say that they shouldn’t be able to go until they learn to “behave”? Maybe your explanations for a kid with ADHD work, but that disorder is nothing close to what our children present. I also raised a son with ADD, (before the H was added and a whole new
disorder was born) so I also know that those kids usually have a higher than normal IQ.  My son’s is 129; my daughter’s is 33.  I retired from a center school with ADHD and SED
children, so I know quite well how those kids behave but are capable of change.  Waiting in a comfortable space isn’t the issue, it’s Disney not realizing it most likely will not fit their “routine”.   I’m sorry, but for us, there IS a plan – it’s the only way we can work with our children.  And up until now, our plan has worked.  I honestly can’t believe your words. Perhaps you need to actually read the links above, and listen to the podcast.

How our kids wait seems to be one of the most common behaviors
that I’ve heard from most of the parents of those who fall into this category.
It’s a challenge because change does not come easy (if at all) to them.
What
skills do you think disabled kids should prove before being able to spend a day
in the Happiest Place on Earth?  I wonder what Walt Disney himself would
say. Taking our
daughter to Universal and Disney World has been extremely educational for her,
not only for what the parks have to offer, but they have given her an
opportunity to enhance her own cognitive growth. 
Disney used to have compassion, to think it not so wrong to show those with so little current or future opportunities that they could at least feel a little special when at Disney World.  For 7 years our daughter been allowed, no,
encouraged, to have a wonderful day in the parks using the GAC and FastPass line.  Now, it’s about equality, even when those with special needs are anything BUT equal.  With extremely understanding cast members we have been
able to spend a relatively “normal” day at the parks, leaving the day to day negativity that we live with behind for a few hours.  Do you really think for one minute that I enjoy my daughter’s mental and physical disabilities, let alone my own?  Not long ago I was able to march 5 mile parades with an adult marching band as a majorette – heck, I marched at Disney World!!  Now there are days my muscles spasm so hard I’m screaming in pain.  Do you think that’s fun?  I would most gladly go back to waiting in 90 minute lines if I could have my old life back and that my daughter would have been born normal.  And I would be happy that those with disabilities were allowed to get in front of me in line because I never minded when I did wait in the stand-by lines.  Peace.

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By: iamdollie https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3432 Sun, 29 Sep 2013 02:51:02 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3432 In reply to joeschmoe.

@joeschmoe Id be interested in where you go those statistics because we have waited more than 40 minutes several times now – and that’s at 5 or 6 in the evening….

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By: Bib https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3421 Sat, 28 Sep 2013 19:56:46 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3421 What are the differences between Disney’s new policy compare to Universal’s Policy??

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By: joeschmoe https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3420 Sat, 28 Sep 2013 14:55:31 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3420 Disney has long been more than accommodating for guests with special needs. The new policy was created with input from both coasts and has been in progress for years. Disney has long been celebrated by their accommodations for their guests. 
In your post, you mentioned Toy Story Midway Mania, which fills up everyday very quickly. You also mentioned that you have waited an hour in line for it because of the wheelchair. The Fastpass line never usually lasts more than 20 minutes and even that is under extreme circumstances. The wheelchair line can get up to 40 minutes, but when the line gets that bad Operations managers take note and do whatever they can to shorten that wait. However, since the standby queue is wheelchair accessible, and there are others that need wheelchairs to enjoy their visits, they wait on average 90 minutes, plus the same 40 minute wheelchair line. So what is “fair?”
On average, guests at Disney’s Hollywood Studios experience 3.8 attractions a day. Guests using a Guest Assistance Card with an alternate entrance stamp experience 16 attractions a day. So those guests who were paying the same park entrance ticket experience 4x as much as others.

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By: Melissa McLaughlin https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3431 Sat, 28 Sep 2013 11:14:52 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3431 There is a HUGE difference between a whinIng impatient child and a child with severe autism. Although disney is accomodating some people with disabilities not all disabilities require the same accomodation. I hope that enough people complain so that disney comes up with some compromise for parents and their autistic children.

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By: susie https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3419 Sat, 28 Sep 2013 10:47:58 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3419 In reply to ADHD Mommy.

@ADHD Mommy If Disney had never had a programme before that helped disabled people, then what they are doing now would be greeted with applause. BUT they are taking away a system that worked well for genuine disabled people. I am not disabled but am all for helping those that are. To take away something that truly helped disabled people is totally wrong and I am disgusted at Disney for doing it.  Do I mind waiting longer at rides just so some disabled people can get on them first? no I don’t, there are plenty of other things I can do and get pleasure from that they cannot, so anything that can help them I am all for. But I am not for Disney taking away a system that worked just because a few abused it. I am sure they could have thought up some way to tighten the existing system.

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By: Michelle Spraggon https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3430 Sat, 28 Sep 2013 07:32:16 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3430 Luckily for us we have only one day planned at Disney and a 14 day pass for Universal. Maybe because we knew we always have the option to buy a fastpass at Universal which is what we will mostly likely do. Unfortunately Disney still dont seem to be offering this, maybe if they had they wouldnt have had people frauding the GAC system.

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By: KevyB https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3418 Sat, 28 Sep 2013 06:35:51 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3418 In reply to BarbChicago.

BarbChicago I agree with that whole-heartedly. Why is it that Disney parks are treated like they are the only vacation choice for so many people, whether part of a disabled family or not? My roommate is paralyzed from the waist down. He cannot transfer out of his wheelchair, so the vast majority of Disney attractions are not possible for him, regardless the initials for the disabled program. We researched everything and found that some parks were better than others, but there was no park which was 100% accessible. He could cry and whine to Disney until every attraction they built worked for 100% of people – which will never happen – or he could just find an alternative which would get closer to the 100%. So we went on a cruise to Bermuda!

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By: Dawn Mundt https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3429 Sat, 28 Sep 2013 03:50:07 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3429 I have a disabled son & I pay for Xpress or Fastpass or whatever park calls it what they want. I seem to think, however; that “healthy” children’s parents COULD find out about their child’s intolerance one day as mine was not ‘diagnosed’ til age 6. Then they may sing a different tune to not only the “healthy” prices but the cost of having an autistic child.

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By: Brooke Brown https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3428 Sat, 28 Sep 2013 00:54:08 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3428 There’s a lot of kids that don’t understand patience, why does it make a difference if they’re disabled or not? Like one person said, don’t have the disabled person walk up to the line thinking they will get to ride away. The fact that these parks have been extremely accommodating to disabled guests is a great thing, but people are so spoiled by it. It helps to not wait in like, and with this new system, you still don’t have to. It is insanely exhausting just to take my 3 year old healthy son to Magic Kingdom. It’s a theme park, it’s just tiring, and I’m not able to get a special fastpass like disabled guests can. I work at an attraction with a similar system, where I give return wait times, and half the people are upset. The people with wheelchairs that don’t have the attractions assistance pass get upset when they can’t get front of the line access just because they have a wheelchair. The only reason lines are long is because of fastpass and express. If there wasn’t any stopping the line to let other’s in, the line would never stop. Maybe they should just take away fastpass all together and there, equality for everyone. To some of you that are thinking I just don’t understand because I don’t have a disability or disabled son, YOU’RE RIGHT, and if you’re thinking it’s not fair to make a disabled kid wait, you’re also right, but life’s not fair! We all have to wait in line. That’s just how life is.

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By: BarbChicago https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3417 Fri, 27 Sep 2013 23:57:42 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3417 I am a special education teacher, but was also a former cast member. I am aware of the abuse of the systems by guests at Disney.  I am also a Annual Passholder who lives 1,100 miles away, 
I think this goes back to the complaint regarding Disney.  We need high capacity attractions and more shows at Disney. We don’t need clones of rides at DL (ahem…The Little Mermaid). 
I think it would help if Disney divulges how many guests a day are using GAC. I think we *think* it is rampant abuse of certain people using the system, but rather a small number of guests a day. I would not mind having a small amount of guests a day with GAC, but I think that Disney is trying this new program to limit things.
I do have a problem with those that live in the area and want to walk on all rides. Disney is not your babysitter. 
As I get older, it is harder for me to wait and stand in line. It hurts my back so bad. I feel better when I am walking and appreciate those lines that move. With FP, those lines move so much slower. There will be one day that I will be taking my parents in a wheelchair to Disney. I will fully expect them to wait in line with me. 
If standing in line, walking and waiting aren’t your think…there are plenty of other places to go on vacation. There are plenty of other things to do at Disney also.

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By: Cathy Harris-Biros https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3427 Fri, 27 Sep 2013 22:44:29 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3427 I always bring a doctors note and I am willing to have it notarized if they need it. It will be more of an invasion of privacy if I have to explain to each and every cast member my daughters disability. Shame on those who were using it for profit and I really don’t give a flying care about normal people who cannot possibly understand the challenges of Autism and raising an autistic child. It would so much easier if she had three heads but my daughter is very normal looking. Beautiful actually. Sad day in my opinion. Cash cow for Disney!!!

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By: BrittanyPinsonneault https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3416 Fri, 27 Sep 2013 22:05:14 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3416 My mom has Lupus and being in the sun all day and walking around really takes it’s toll on her. During our last trip to WDW my mom couldn’t get out of bed because of the pain. Since then we rent the electronic wheelchairs every time we go to Disneyland or any other theme park. We never knew about the special access or shorter lines when we started getting the chair. Yes some rides you may have a very short wait but then there are other times when you can wait up to an hr, like Space Mountain. At DL there is already one ride that already does return times for people in wheelchairs. I am curious to see how things will change for my mom, will we still go through the wheelchair entrance and get the return time there, or will we go to the main entrance to get the time and then go to the wheelchair entrance? I guess we will see in time. I am sure that if this new policy does not work out for people with more severe disabilities they will let Disney know, and I’m hoping they will then reevaluate the policy.

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By: Robert Hawkins https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3426 Fri, 27 Sep 2013 21:45:31 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3426 Thing is universal has different level passes and weeds out scammers. I get a gold pass there that is awesome. They have really gotten their game together to encourage disabled to enjoy the parks. Sea worlds pass is great fir rides but the issue is the shows. Disney is only doing this because they feel screed outbif VIP tour money, not bc there was an issue with disabled guests. There are ways to fix this such as signing a hippa waiver and providing a doctors statement and verification. I always carry one.

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By: Michelle Spraggon https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3425 Fri, 27 Sep 2013 21:05:49 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3425 We are coming from UK and our first visit to Disney is scheduled for the 10th Oct with our 7 year old with Autism. I say scheduled “literally” as we have been planning the itinerary for months and have just heard about this change. Hoping it all goes well.

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By: summy23 https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3415 Fri, 27 Sep 2013 20:00:24 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3415 This news makes me extremely sad.  Disney has always been something we could look forward to that our whole family could enjoy and participate in. I am in the process of planning our next Disney vacation for about a year from now.  Our son is 14 with severe autism, weighs about 180 pounds, can have extreme meltdowns, bite himself and overpower us at times.  Disney was something we always looked forward to.  We do use a special needs stroller for him because of the crowds and to help him feel more secure and safe.  The GAC has been wonderful and made our Disney vacations not only possible, but a wonderful experience for us.  Many times we were allowed to use the fast pass entrance and sometimes we used the handicapped entrance.  Waiting for long periods of time would not be possible as we found out when waiting in long character lines.  Explaining to a teenager who functions maybe as a 2 year old that we have to wait, but will eventually get to ride something means absolutely nothing to him.  There is no understanding of what that means.  I am hopeful that by the time we take our next vacation maybe things will be better.  Otherwise, I do not see us taking our son to Disney.  It would not go well if we approach a ride and are told come back in 30 minutes or 1 hour.  We might get to ride one ride before things would get bad and we would need to leave the park.  I can’t see us spending the amount of money we do for a Disney trip if this is the case.   There are many situations where this system will just not work.  I hope that parents give feedback to Disney so hopefully improvements can be made.

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By: bev https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3414 Fri, 27 Sep 2013 19:25:46 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3414 In reply to ADHD Mommy.

@ADHD Mommy These kids (who might be 6’1″ and 175lbs) also have meltdown issues at supermarkets, malls, outdoor parks, doctor’s offices…..Should we just keep our children locked up at home??  I also assume that your child will develop normally…go to regular school, maybe even college, have friends, live on his own, maybe give you grandchildren and live a otherwise “normal life”.  My daughter is 21 non-verbal and for over 6 months had a 1″ diameter open wound on arm from biting herself. I’m still working getting her independent in the bathroom but according to you my time would be better spent in months of trying to get her use to standing in line. What did the GAC do for us? If the wait was 10-15 minutes, we just got in the regular line, if the line didn’t seem manageable we used the fastpass line.  The GAC gave us an opportunity to attend to her needs while touring the park and almost feel like a normal family. Are you REALLY resentful of that?  For the record I support change to curb abuse but think there could have been a more compassionate plan for those with cognitive/behavioral disabilities.

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By: Robert Couture https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3424 Fri, 27 Sep 2013 19:04:44 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3424 Its about the same as Universal and Sea World, but if its under a 30 minute wait there you go right to the express lane, which is like Disneys fast pass lane. We will have to see how it works out…..

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By: dgraham https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3413 Fri, 27 Sep 2013 18:14:22 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3413 In reply to dgraham.

I see that your child has disabilities, what I meant to say is that many children the disabilities are much more severe, as in the case of mine.

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By: dgraham https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3412 Fri, 27 Sep 2013 18:13:11 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3412 In reply to ADHD Mommy.

@ADHD Mommy I am sorry but unless you have a disabled child, you cannot make assumptions. Yes I try to explain to my child but do you understand how it is to have a 10 year old that still reacts as a two year old, and maybe that way for the rest of his life? Should I then stay at home and never have a vacation with my family because of it? Do I try to keep him out of situations that would make other people uncomfortable yes I do. The GAP helped us lessen the chance of a meltdown and enabled us to have a vacation where the meltdowns were not as frequent.  We don’t live in a world where people see a barely verbal 10 year crying in frustration  who are understanding, or even kind.  The program at Walt Disney enabled us a family to enjoy a vacation with less stress. We never used it on more than one ride at a time, and never abused it. I worked as a cast member myself, and know how this system works, and was abused, but I also know many family like mine it helped to make happy memories.

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By: Troy Dilport https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3423 Fri, 27 Sep 2013 18:03:08 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3423 So it starts the first day of my vacation at WDW. Interesting. It doesn’t affect me personally but I guess we’ll see it changes things. I’d love to see wait times goes down. 🙂

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By: ADHD Mommy https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3411 Fri, 27 Sep 2013 17:42:30 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3411 I don’t understand why you feel you are being treated unfairly. You state in your article that ‘this new program makes it equal for all those normal park guests who have been complaining that we disabled get all these extra perks’. That is not true. The program is not *equal*. As always, Disney is giving preference to the disabled. Not only can the disabled wait at a place of comfort of their own choosing (as you say, at a meal, at a show, riding another ride, etc.) instead of using the standby line, but they are essentially getting a second Fastpass. The disabled can use regular FP, and then *in addition* get a DAS FP. That sounds like special treatment to me! The disabled will be waiting less (because of this ‘extra FP’ situation) and they will be waiting outside of the line. Those are still serious perks, and the disabled should be grateful that Disney is going out of its way to accommodate them in such a fashion. Instead, this article is filled with complaints. You complain that you cannot stand for long periods and must sit down. Well you can do that under this new Disney policy. You say that your daughter will melt down if you can’t go on the ride immediately. So don’t bring her to the ride, and don’t wait within sight of it. Have you or your husband approach the CM with the DAS and explain your needs and obtain your return time. Then this person can meet up with your daughter and spouse elsewhere, only taking your daughter to the ride at the time indicated. This is very easy to do, and seems an obvious solution. 
No one likes to wait. Most children have real problems waiting, including my child, who has serious focus, activity and attention issues. Yet when we go to Disney, we explain to him that if he can’t wait, he can’t ride. Meltdowns and tantrums are not fun, and so I do not place my child in situation where those kinds of reactions are likely. If a trip to Disney is likely to cause a child to stress out and melt down, then they’re not ready for Disney. Period. Just as a parent would never bring their child to a place where they would scream and tantrum at home, they should not bring their child to a place where they will scream and tantrum on vacation. Yes, tantrums and meltdowns happen, and they can happen anywhere. It’s part of life. We deal with it. But every parent knows the signs of their children’s oncoming meltdown and they know what to do to attempt to head it off. If a parent is aware that their child will be melting down multiple times a day in a certain environment, then the child should not be in that environment.
The solution to me seems to be to set the child’s expectations long before leaving home. Explain to them what is involved in a Disney vacation, and what will be required in terms of waiting and going on rides. At Disney, there is no such thing as a ‘planned routine’. There are too many things that can disrupt even the best-laid plans. If the child cannot deal with this, then that’s a strong sign they shouldn’t go. But I feel that the vast majority of children, disabled or not, will be able to cope with these things, given the appropriate groundwork. If it takes weeks or months of laying out this groundwork to get the child to understand it, then that’s what it takes. But no child should be going to Disney and expecting to ride rides immediately. That’s just not realistic, and it’s just not fair.
Okay, I fully expect to be flamed for speaking my opinion, so I’ll just duck down now.

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By: Joshua Aaron Cornelson https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3422 Fri, 27 Sep 2013 17:38:30 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3422 I think the new DAS system is going to an amazing change for the Disney company. No one with a das card will have to wait in any lines. The das system also prevents people from abusing their privileges and riding the same ride back to back- which makes it fair for regular day guest. Families with autistic members can just get one person in party to walk up to the ride and make reservation so the child does not have to “see the line” and think they are getting on. Can’t wait for October 9! Hopefully it will bring down the wait times in all the stand by queues.

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By: AL78 https://orlandoinformer.com/2013/walt-disney-world-disability-access-service-details-analysis/#comment-3410 Fri, 27 Sep 2013 17:31:24 +0000 https://orlandoinformer.com/wpold/?p=64194#comment-3410 I have seen many leaks today that in WDW the rider would not have to go to the line to get the return time, just be present to ride. Not sure if you had seen that or not.
http://temporarytourist.com/more-details-on-the-das-unofficial/
Also, there are rumors that park security will be present at each GR office during the roll out just in case people are worried about people causing a huge scene and scaring their children while waiting for a DAS to be issued.

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