Comments on: Disney’s Disability Access Service (DAS): First-hand experience & in-depth analysis of the new system https://orlandoinformer.com/2013/disability-access-service-das-card-first-hand-experience-expert-analysis/ #1 Universal Orlando vacation planning website Fri, 01 Jan 2016 15:41:32 +0000 hourly 1 https://wordpress.org/?v=6.8.3 By: OrlandoInformer https://orlandoinformer.com/2013/disability-access-service-das-card-first-hand-experience-expert-analysis/#comment-3625 Mon, 11 Nov 2013 17:15:24 +0000 https://orlandoinformer.com/wpold/?p=65055#comment-3625 Comments on this post have been closed indefinitely.

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By: diane in austin https://orlandoinformer.com/2013/disability-access-service-das-card-first-hand-experience-expert-analysis/#comment-3624 Sun, 10 Nov 2013 15:52:41 +0000 https://orlandoinformer.com/wpold/?p=65055#comment-3624 In reply to diane in austin.

OhYeah diane in austin
“Waiting 15  minutes in the Fast Pass line while non-GAC holders are waiting an hour is cutting the line, period.” so everyone in a fast pass return line, gac users and fast pass holders alike are cutting in line? So there should be no fast passes because those who haven’t obtained one get a shorter wait than those guests who did not?  or do you divide those who have obtained fast passes from disabled guests who utilized the GAC?
As to your statement ” I’m still waiting for anyone that can explain to me why the
difficulties of every day life should have anything whatsoever do to
with your experience in the park.”  wow.  I’ve never thought of my son’s disability as “the difficulties of everyday life.”  We are talking about folks with medical issues.  We are talking about making accommodations so that folks who cannot participate in many aspects of life, can participate and enjoy aspects of life. Some disabilities are apparent, such as folks who are wheelchair bound, others are not as readily apparent, such as those on the autism spectrum.  Those with disabilities are already on an uneven playing field, due to their abilities, due to prejudice/discrimination, due to barriers, due to lack of understanding regarding the wide range of folks with varying conditions that qualify under the banner of “disabled”.  This is why the Americans with Disabilities Act was created.  
“Under the ADA and other state statutes, public establishments are required
to do more than simply provide services. They are obligated to make reasonable accommodations,like under the ADA’s employment provisions.”  I can hear your response already.  The DAS is a “reasonable accommodation”.  The GAC was an UNreasonable accommodation.  Here is why my opinion differs from yours in this regard.  Disney already had the fastpass system in place.  There were already alternate entrances in place.  By utliizing systems Disney already had in place, they ACCOMMODATED guests with disabilities, in particular those guests with disabilities not readily apparent to the average guest.  As stated in the article, Meg Crofton, Disney’s President of Walt Disney Parks and Resorts
Operations, wrote in a September 30 letter to several Autism Spectrum
Disorder (ASD) bloggers, “We will continue to work individually with our guests with disabilities to provide assistance that is responsive to their unique circumstances“.

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By: OrlandoInformer https://orlandoinformer.com/2013/disability-access-service-das-card-first-hand-experience-expert-analysis/#comment-3623 Sun, 10 Nov 2013 14:11:57 +0000 https://orlandoinformer.com/wpold/?p=65055#comment-3623 In reply to diane in austin.

OhYeah I think you’re trolling precisely because of statements like that. You know I’m not labeling you as such not because you disagree, but rather I do so strictly because of how you phrase your statements and engage other readers. 
I’m not going to write anymore about it here because, as someone who’s likely trolling, you’re not actually looking for a conversation  — you just want me to react, and I don’t really have time right now.

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By: OhYeah https://orlandoinformer.com/2013/disability-access-service-das-card-first-hand-experience-expert-analysis/#comment-3622 Sun, 10 Nov 2013 13:57:52 +0000 https://orlandoinformer.com/wpold/?p=65055#comment-3622 In reply to diane in austin.

OrlandoInformer OhYeah 
No problem, I’ll be filling out a contact form shortly.  
I do find it interesting that only someone that disagrees with the policy is being called out as a troll.

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By: OrlandoInformer https://orlandoinformer.com/2013/disability-access-service-das-card-first-hand-experience-expert-analysis/#comment-3621 Sun, 10 Nov 2013 13:40:33 +0000 https://orlandoinformer.com/wpold/?p=65055#comment-3621 In reply to diane in austin.

OhYeah Just for the record, as the moderator I’m now about 90 percent certain you’re just trolling this post. If you want your comments to stay on here, please contact me http://bit.ly/oicontact.

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By: OhYeah https://orlandoinformer.com/2013/disability-access-service-das-card-first-hand-experience-expert-analysis/#comment-3620 Sun, 10 Nov 2013 13:22:59 +0000 https://orlandoinformer.com/wpold/?p=65055#comment-3620 In reply to diane in austin.

diane in austin OhYeah 
Waiting 15  minutes in the Fast Pass line while non-GAC holders are waiting an hour is cutting the line, period.  And yes, my family has been negatively impacted by GAC users that cut in front of everyone else and ride multiple times.  That kind of abuse makes the line longer for everyone.
And I’m still waiting for anyone that can explain to me why the difficulties of every day life should have anything whatsoever do to with your experience in the park.  Your life is hard every day, so you should be able to make everyone else wait longer when you get to Disney?  The two aren’t related.
Disney went above and beyond for years, GAC holders abused it, and now Disney is pulling back.  Well, good for Disney!  I’m glad they’ve finally realized that they should be trying to make EVERYONE”S experience good, not just GAC holders.

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By: diane in austin https://orlandoinformer.com/2013/disability-access-service-das-card-first-hand-experience-expert-analysis/#comment-3619 Sun, 10 Nov 2013 12:11:22 +0000 https://orlandoinformer.com/wpold/?p=65055#comment-3619 In reply to OhYeah.

OhYeah the gac was never an immediate front of the line pass.  if it was, that would have been “cutting the line”.  that accommodation is only available to make a wish guests.  the gac was an accommodation for cognitively/emotionally/physically disabled guests to wait in shorter lines.  and i wonder oh yeah, did you personally check each person in fast pass return lines to see if they were fast pass returns or gac users?  I wonder due to the tone of your replies, if your disney experiences were so consistently negatively impacted by gac users?

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By: OhYeah https://orlandoinformer.com/2013/disability-access-service-das-card-first-hand-experience-expert-analysis/#comment-3618 Mon, 21 Oct 2013 23:34:06 +0000 https://orlandoinformer.com/wpold/?p=65055#comment-3618 In reply to OhYeah.

@Cassy I also sympathize with disabled people and their families.  My gripe is the idea that because their lives are rough, they undoubtedly are, that Disney owes them privileged access.
There should be no issue with waiting, so long as they don’t have to wait in the actual line.

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By: Cassy https://orlandoinformer.com/2013/disability-access-service-das-card-first-hand-experience-expert-analysis/#comment-3617 Mon, 21 Oct 2013 21:18:42 +0000 https://orlandoinformer.com/wpold/?p=65055#comment-3617 In reply to OhYeah.

To be perfectly clear, I sympathize with disabled people and their families. My mother worked as a home health aid assisting people with disabilities so I was exposed to this at a young age. My only complaint on this article was that Debi implies that essentially everyone who is not disabled was “against ” them or perhaps looks down on them. I don’t believe that it is right to judge everyone by the actions of a few people.

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By: OrlandoInformer https://orlandoinformer.com/2013/disability-access-service-das-card-first-hand-experience-expert-analysis/#comment-3616 Mon, 21 Oct 2013 20:36:43 +0000 https://orlandoinformer.com/wpold/?p=65055#comment-3616 In reply to OhYeah.

OhYeah We definitely see the issue through two different lenses. Makes me wonder in what ways our life experiences have been so different.

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By: OhYeah https://orlandoinformer.com/2013/disability-access-service-das-card-first-hand-experience-expert-analysis/#comment-3615 Mon, 21 Oct 2013 20:06:53 +0000 https://orlandoinformer.com/wpold/?p=65055#comment-3615 In reply to OrlandoInformer.

OrlandoInformer Disney is still accessible, just not the way Debi and some others would like it to be.  After years of skipping lines, thus making the wait times longer for anyone that didn’t possess the magic GAC, too many people feel that they are entitled to this type of privileged access.

Well, they’re not, and I’m glad that Disney has finally acted in a meaningful way.

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By: OrlandoInformer https://orlandoinformer.com/2013/disability-access-service-das-card-first-hand-experience-expert-analysis/#comment-3614 Mon, 21 Oct 2013 14:14:15 +0000 https://orlandoinformer.com/wpold/?p=65055#comment-3614 In reply to Chris.

@Chris I won’t try to change your mind, as you and debi are each entitled to your opinions. I only want to say that I think we who are not disabled have an incredible challenge trying to understand the magnitude of Disney’s recent changes for those who have family members with cognitive disabilities, and for whom the magic of Walt Disney World was accessible, even enjoyable, using the old system.

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By: Chris https://orlandoinformer.com/2013/disability-access-service-das-card-first-hand-experience-expert-analysis/#comment-3613 Mon, 21 Oct 2013 09:34:32 +0000 https://orlandoinformer.com/wpold/?p=65055#comment-3613 Like some other comments below, as someone who is not disabled I was a bit offended by the article and disappointed by what I interpreted as quite judgemental and preachy attitude to people who do not identify as disabled.  I think the accusation that “the CMs have been mostly denying the needs of the disabled (as they were directed)” would be hyberpole. 
I also think writing a negative review of any new system based on experiences of the first day is a cheap trick as many new systemswill have bugs to iron out.
I’m new to the OrlandoInformer and have really enjoyed the site but based on the two articles I have read under the Special Needs are Universal title I will be actively avoiding such articles which is very sad.

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By: OrlandoInformer https://orlandoinformer.com/2013/disability-access-service-das-card-first-hand-experience-expert-analysis/#comment-3612 Sat, 19 Oct 2013 13:20:17 +0000 https://orlandoinformer.com/wpold/?p=65055#comment-3612 In reply to OhYeah.

OhYeah I see that now. Yes, I suppose LiveFyre removed your reply comment because I removed the Facebook comment to which you were replying. In any case, I’ve restored the Facebook comment, so now your original reply comment can be viewed.

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By: OhYeah https://orlandoinformer.com/2013/disability-access-service-das-card-first-hand-experience-expert-analysis/#comment-3611 Sat, 19 Oct 2013 13:04:55 +0000 https://orlandoinformer.com/wpold/?p=65055#comment-3611 In reply to OrlandoInformer.

OrlandoInformer
Hmm…because the comment below was deleted…perhaps because it was in response to one of the Facebook posts?

“It wasn’t just the fact that the rich were hiring disabled “guides” – that was a very small thing, numbers wise.  The bigger issue was the sheer numbers of people using the GAC and receiving near FOTL access due to the unlimited fast pass nature of the GAC. “

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By: OrlandoInformer https://orlandoinformer.com/2013/disability-access-service-das-card-first-hand-experience-expert-analysis/#comment-3610 Sat, 19 Oct 2013 12:45:31 +0000 https://orlandoinformer.com/wpold/?p=65055#comment-3610 In reply to OhYeah.

I don’t delete comments I disagree with. Rather, because our system imports comments written on Facebook, and because some comments on Facebook don’t necessarily make sense or add to the conversation (for example, when one person leaves a Facebook comment simply to tag another person by name), I remove these so as to present real statements without additional clutter.

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By: OhYeah https://orlandoinformer.com/2013/disability-access-service-das-card-first-hand-experience-expert-analysis/#comment-3609 Sat, 19 Oct 2013 12:24:26 +0000 https://orlandoinformer.com/wpold/?p=65055#comment-3609 So, one of the biggest complaints I’ve heard regarding the DAS is that it only allows a guest to have one “active” attraction at a time. 
Disney could fix this fairly easily while still retaining the wait requirement by simply starting the next wait time at return time of the previous attraction on the list.
Say you want to ride Haunted Mansion, Pirates of the Caribbean, Splash Mountain, and Big Thunder Mountain Railroad. Current time is 10:00 AM, and the current wait for the rides are 45, 35, 60 and 75 minutes, respectively.  Your DAS would have return times of 10:35 (HM), 11:00 (POTC), 11:50 (SM) and 12:55 (BTMRR).  The DAS guest would still have to wait for each ride, which is as it should be, but it would cut down on the running around between rides to get return times.

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By: OhYeah https://orlandoinformer.com/2013/disability-access-service-das-card-first-hand-experience-expert-analysis/#comment-3608 Sat, 19 Oct 2013 11:52:14 +0000 https://orlandoinformer.com/wpold/?p=65055#comment-3608 It’s a shame that you’re deleting comments that don’t agree with your opinion.

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By: Debra Lynn https://orlandoinformer.com/2013/disability-access-service-das-card-first-hand-experience-expert-analysis/#comment-3607 Sat, 19 Oct 2013 00:36:32 +0000 https://orlandoinformer.com/wpold/?p=65055#comment-3607 Does Disney have any rides with nonlinear queues (like Men in Black or Shrek or Poseidon at Universal, where they pack many people in a small space to deliver a lecture before boarding the ride)? I’m curious if Disney’s new pass would let those who use it skip that part.

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By: OhYeah https://orlandoinformer.com/2013/disability-access-service-das-card-first-hand-experience-expert-analysis/#comment-3606 Sat, 19 Oct 2013 00:31:45 +0000 https://orlandoinformer.com/wpold/?p=65055#comment-3606 In reply to Debi Rieser Dame.

@Debi Rieser Dame 
Using the Fast Pass line or alternate entrance for every ride  instead of waiting for a Fast Pass time or the standby line IS cutting the line.

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By: OhYeah https://orlandoinformer.com/2013/disability-access-service-das-card-first-hand-experience-expert-analysis/#comment-3605 Sat, 19 Oct 2013 00:15:18 +0000 https://orlandoinformer.com/wpold/?p=65055#comment-3605 In reply to Michael Aaron Futterman.

@Michael Aaron Futterman 
It wasn’t just the fact that the rich were hiring disabled “guides” – that was a very small thing, numbers wise.  The bigger issue was the sheer numbers of people using the GAC and receiving near FOTL access due to the unlimited fast pass nature of the GAC.

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By: OhYeah https://orlandoinformer.com/2013/disability-access-service-das-card-first-hand-experience-expert-analysis/#comment-3602 Fri, 18 Oct 2013 22:25:04 +0000 https://orlandoinformer.com/wpold/?p=65055#comment-3602 In reply to Cassy.

@Cassy
I agree – not even a relevant point to the discussion.
Also, “I must have said “she’s Down Syndrome with Autistic tendencies”   The CMs aren’t doctors, giving them a diagnosis is pointless.  They have to know what the “needs” are.  Of course, stating that the “need” is immediate access to the attraction with no wait is most likely, and correctly, going to be a non-starter.

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By: Michael Aaron Futterman https://orlandoinformer.com/2013/disability-access-service-das-card-first-hand-experience-expert-analysis/#comment-3604 Fri, 18 Oct 2013 17:35:02 +0000 https://orlandoinformer.com/wpold/?p=65055#comment-3604 Not u other people were abusing the dos by hiring a person with disabilities to cut lines

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By: Cassy https://orlandoinformer.com/2013/disability-access-service-das-card-first-hand-experience-expert-analysis/#comment-3601 Fri, 18 Oct 2013 17:32:12 +0000 https://orlandoinformer.com/wpold/?p=65055#comment-3601 I usually enjoy reading your articles, but I was a bit surprised by this statement:
“Of course, non-disabled people seem to think that’s fair, even though their families have a world of opportunities available to them away from the parks; for us personally, the parks have been our respite in a world that is anything but inclusive for our daughter.”
I guess someone was having a bad day when she wrote this. A bit judgemental, don’t you think?

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By: Debi Rieser Dame https://orlandoinformer.com/2013/disability-access-service-das-card-first-hand-experience-expert-analysis/#comment-3603 Fri, 18 Oct 2013 17:20:18 +0000 https://orlandoinformer.com/wpold/?p=65055#comment-3603 To begin with, we never cut the lines – ever. We waited with everyone else in the FP lines!

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