Comments on: Flight of the hat… or, how Universal’s Lost and Found returned a cherished item

By: loveall

loveall — Sat, 26 Jul 2014 04:00:52 +0000

I work at universal. As a cashier and ut breaks my heart wben people leave things behind. .. I had the experience to reunite 2kids with thier harry potter wands and uit was an amazing feeling thanks for sharing your story. Glad your daughter got her hat back brings a smile to my face.

By: steveb

steveb — Wed, 09 Jul 2014 16:23:29 +0000

Lost my phone on Monday at Islands of Adventure – it was in their system today (2 days later). Awesome system. Glad I was still in town to pick it up.
Great job Universal Orlando!!

By: iamdollie

iamdollie — Fri, 21 Feb 2014 17:53:32 +0000

In reply to larilei.

larilei So sorry about your daughter’s glasses – I’m sure the IOA staff will do the best they can at finding the glasses. Just stay in touch with them. I’m sure the reason why they don’t have access to all of the area under the coaster is because much of it is in construction mode for the new Hogwarts Express train station and all that the new area will entail. Hopefully, maybe one of the workers will find the glasses. And in the future, I would suggest a glasses strap to hold your daughter’s glasses on her head. I see a lot of people using those on the rides. Good luck!

By: larilei

larilei — Tue, 18 Feb 2014 02:16:14 +0000

I do wish they find my daughter’s glasses lost this past Saturday in Islands of Adventures, reading this post gave me hopes on the crew & technicians that would be scanning the grounds, I was also told that there is limited access to Dragon Challenge. My daughter was devasted, she can’t see without them & it was at the beginning of our day at the park. She had a headache all day. We will make it up to to her & go again in May.

By: Jonathan

Jonathan — Tue, 13 Aug 2013 00:44:33 +0000

They never found my laynard that fell out on Cat in the Hat

By: Doug

Doug — Tue, 14 May 2013 17:22:36 +0000

While sitting at Finnegan’s late in the day, this past July, I noticed my keys were missing. Very traumatic and I had no clue which park, where or when they had been lost. . The 2 bartenders there, I wish I had their names, helped me get in touch with Lost and Found. A manager came by to assist, but unfortunately, no luck. The next morning I went by the L&F at US, but still, no luck. Later in the day I stopped by the L&F at IOA and found they had just been turned in!!! LUCKY ME! The folks there were very efficient, helpful and saved me a TON!

By: Debi Dame

Debi Dame — Mon, 20 Aug 2012 16:00:07 +0000

Thanks, Michael and Aly for your kind comments. Universal has given our daughter AND our family a great deal of joy over the years and for you to give this positive feedback means the world to me! We really LOVE the parks because of people like you! I have so many stories of the great things you have done for our daughter. I’m so glad the Orlando Informer has given me the opportunity to thank you ALL in a public forum. You’ve made my day!!

P.S. – Erin turned 30 yesterday (I know – she looks 14) – she wasn’t supposed to live past 20. We celebrate every day we have with her and to have Universal Orlando Resort be part of her life for almost half of it has meant a great deal to us. We just wish we lived closer – she’s bugging us to GO almost constantly!

By: Aly

Aly — Mon, 20 Aug 2012 00:21:47 +0000

Hi Debi,

I also work Lost and Found (and Guest Services) at Universal and this article is so wonderful! Thank you for all of the helpful (and accurate!) information about all of the steps involved in reuniting guests with their lost items. It can be frustrating, and even overwhelming, when so many items get turned in and we have to log them in the system. However, it’s guests like you providing this wonderful feedback that makes all of us feel we are doing good things in our job. I am so happy for you and your daughter, so glad that she got her hat back, and I hope to see you at Universal again soon!

By: Michael

Michael — Sun, 19 Aug 2012 04:17:06 +0000

In reply to Debi Dame.

Debi,

I am glad I could help! Your article means a lot to us, as we try hard to reunite people with their lost treasures, but it is an act that usually goes unnoticed.

I know every person mentioned in this article personally, and they are all fantastic people!

By: Debi Dame

Debi Dame — Mon, 13 Aug 2012 17:49:25 +0000

As I pulled up this article, there was a knock at the door - Fed X delivering THE HAT!! Inside was a nice letter from Katie, Coordinator, Guest Services. The hat is clean, never rained on and every pin still in place. I'd like to mention that I was also called by Michael from Guest Services on Saturday; he informed me that he was sorry he had not contacted me sooner about Universal's Lost and Found statistics as they will connect you with the Public Relations department for that information. Because I had already submitted this story for publication, he gave me one statistic - since July 11 there had been reported/found 809 cell phones. As I maintained in my first article, Universal team members are really the BEST!

By: Taylor Strickland

Taylor Strickland — Mon, 13 Aug 2012 16:29:52 +0000

I think it is interesting how debi used bold on each team members' name. Shows how many people are involved in the return of just one person's item. Pretty incredible.