Lockers at Universal Orlando - a complete, up-to-date guideOI Center
Lockers, as simple as they may be, will play a pivotal roll in a successful visit to Universal Studios Florida and Islands of Adventure. Whether you are interested in renting a locker for the day, so you do not have to carry all of your belongings at once, or whether you need the ride lockers to stow loose articles, it is to your advantage to know how the system works. This page presents all the information you need so you can make the best plan for your family.
Now is a good time to open our map of Universal’s lockers. IMPORTANT: Be sure to switch the map to Satellite View for ease of use!
There are two different sets of lockers at Universal: lockers that charge a flat daily rate, which are located at the front of each park, and lockers that may or may not require a payment attached to certain rides. Since you will encounter the daily rental lockers first as you approach either park, let’s start our discussion here.
Daily rate lockers
At the front of each Universal theme park – both inside and outside of the turnstiles – there are lockers that can be rented for the entire day. You pay a flat rate for these lockers, and you may open and close them as much as you want during your day at the parks.
Universal Studios Florida
Universal Studios has four sets of these lockers. The set outside of the park is located to the far left of the park entrance by the park’s exit turnstiles:
Note: the USF lockers outside of the turnstiles have been temporarily removed.
USF lockers – Set 1. Outside the park, to the far left of the entrance. Map
There are two sizes available – W 17″ H 16″ D 36″ and W 17″ H 23″ D 36″. Either locker size is $10 for the day. There are only three individual lockers of the larger size; the rest are the smaller size. I rarely see guests using these lockers, so if you arrive early in the morning, you should be able to easily choose the size you want. There are three more images of these lockers in the photo gallery at the bottom of the page.
Set 2 of the all-day rental lockers is located inside the park turnstiles, also to the far left, near the stroller and wheelchair rental station:
These lockers only come in one size – W 11″ H 16″ D 16″ – and they cost $8 for use throughout the day. There are two more photos in the gallery below.
USF lockers – Set 2. Inside the park, to the left by the stroller rental. Map
Set 3 of USF daily rental lockers is also located inside the turnstiles, but this set is to the right as you enter, by the Studios Audience Center:
These lockers are also W 11″ H 16″ D 16″ and cost $8 for the day.
USF lockers – Set 3. Inside the park, to the right by the Studio Audience Center. Map
Set 4, the final set of all-day lockers in USF, is located a little further to the right, down a hallway by the park’s entrance restrooms (click the image to view it full-screen – can you see the vertical sign that reads LOCKERS in the hallway shadow?):
Down that hallway you will find lockers that are slightly larger and slightly more expensive – W 14″ H 15″ D 23″ for $10 per day.
USF lockers – Set 4. Down a hallway near the park entrance restrooms. Map
Islands of Adventure
IOA keeps it a little easier for us with only two sets of daily rental lockers.
The first is outside of the park, to the very far left by the park’s exit turnstiles and the Group Sales building (click the image to view it full-screen):
Like the lockers outside of Universal Studios, this set has two sizes and one price – W 17″ H 16″ D 36″ and W 17″ H 23″ D 36″, each for $10. There are four more photos in the gallery below.
IOA lockers – Set 6. Outside the park, to the far left of the entrance. Map
The second and final set of all-day rental lockers at IOA is inside the turnstiles, to the far left by the stroller and wheelchair rental station:
There are two sizes available here for two prices – W 11″ H 15″ D 15″ for $8 and W 14″ H 15″ D 23″ for $10.
IOA lockers – Set 7. Inside the park, to the left by the stroller rental. Map
How to pay for the daily rental lockers
Paying for the daily rental lockers is very easy. They accept either cash or credit cards. You simply approach the main rental kiosk, choose your language, choose your locker size if applicable, choose the level of your locker (you can decide between a locker near the ground or near the top), and process payment. You will also be asked to enter a six digit code to use in the event that you forget your locker number. Once payment is processed, you will receive a receipt with your locker number, and your unit will unlock.
After you are done placing your items in the locker, press the green button by the locker door and it will lock.
After payment is processed you are assigned a locker number.
To retrieve your items, return to the same kiosk and input that you want to retrieve items. You will be asked if this is your FINAL time retrieving your items. If you choose no, you will continue to have access to the locker. If you choose yes, you will no longer have access to the locker once you have opened and closed the door.
Tips for using the daily rental lockers
Choose whether you want to RENT a locker or REOPEN your locker.
The daily rental lockers at Universal Orlando are very straightforward, so there really are no “secrets” to using them. Just keep in mind that you can enter and re-enter your locker as many times as you would like throughout the day and you still pay the flat rate. Also, be sure to choose the position of your locker strategically. For example, if you are going to spend all day inside Universal Studios, you will probably want a locker inside the park. That way you do not have to exit the park to access your locker. On the other hand, if you plan on spending the morning at Universal Studios and the evening at Islands of Adventure, you may want to use a locker outside of Universal Studios depending on when you plan on retrieving your belongings.
Advanced technique: Plan on spending the morning at one park and the evening at another? Consider visiting the evening park before you enter your morning park, then dropping off stuff in a locker outside of the evening park, so it will be there at the evening park when you actually return in the late evening.
Lockers are provided at certain Universal Orlando attractions for your convenience. While the ride locker system can be a bit frustrating to get the hang of, once you have used them a few times you should be able to move in and out like an expert.
The ride lockers breakdown into two categories: those which are complimentary for the duration of your ride and those which you have to pay for upfront to use.
Complimentary for the duration of your ride
Lockers in this category are attached to Universal’s thrill rides. The parks will not allow you to bring loose articles on these rides for the safety of you and your fellow guests. Here is the list:
UNIVERSAL STUDIOS FLORIDA
- Hollywood Rip Ride Rockit
- Revenge of the Mummy
- MEN IN BLACK Alien Attack
- Harry Potter and the Escape from Gringotts
All ride lockers are the same size – W 10″ H 10″ D 16″. They also all have the same price – free while you ride, $3 for each addition half hour, up to a $20 daily maximum.
USF lockers – Revenge of the Mummy. Map
The locker locations vary around each ride; some are outside of the regular queue, others are inside. If you do not see the locker area as you approach the entrance to the queue, just ask the ride attendant.
What exactly does “free while you ride” mean? It means that the locker system takes into account how long the ride wait is and the ride itself, and gives you that time plus a little cushion room without charging a fee. As long as you retrieve your items within that time, there is no charge. Also, no deposit is required, so you do not have to put any money in or scan a credit card before using these lockers.
How to operate these lockers
USF lockers – Hollywood Rip Ride Rockit. Map
This is potentially the most frustrating part of the “locker experience” at Universal. Some of the lockers are quite old and have become less responsive than one would hope. In any case, here is how they work: Approach an empty kiosk and, like with the daily rental lockers, input that you want to rent a locker. You will be informed of the free time allotted:
Then you are asked to place your finger on a scanner similar to the ones at the park turnstiles. Your finger is scanned and you are assigned a locker. Find your locker, place your belongings in them, close the door, and press the green button to lock the locker.
IOA lockers – Incredible Hulk. Map
Now it is time to run off and enjoy the ride!
To retrieve your belongings, return to the same kiosk you used to rent the locker and input that you are picking up your items. You will be asked for your locker number and a scan of your finger will be taken. Then you will be warned that this is the final time the locker will open.
What happens if I go over my time?
USF lockers – Hollywood Rip Ride Rockit.
I have a high level of confidence in this system. I’ve been using it for years and I have yet to be asked to pay after going through the regular routine of riding. However, if you do go over your allotted time for some reason, you have two options: First, you can agree to pay with cash or a credit card – $3 for each addition half hour, $20 daily max. Or, you can find the locker attendant nearby and explain why you should not have to pay. There should always be at least one locker attendant assisting guests at each of these rides. (If you happen not to see one, ask the ride attendant at the front of the queue for assistance.)
Prepay ride lockers
There are three rides that do not require you to stow your loose belongings, but that provide lockers just in case you want to. Can you guess which rides these might be? I’ll give you a clue: you and your possessions might get soaked!
The three water rides do have places to stow your belongs on the ride itself should you wish not to spend money on lockers. However, if you are carrying unprotected or sensitive items, like an expensive camera, you should opt to use the lockers.
IOA lockers – Dudley Do-Rights Ripsaw Falls. Map
Tips for using the ride lockers
– First and foremost, be aware of the rides that require you to stow your belongings. Should you happen to slip past the first ride attendant with your bag, only to find out halfway through the queue that you have to return to the lockers and stow it, you will be very frustrated – and you will lose your spot.
– You can use as many of the “complimentary for the duration of your ride” lockers as you would like. So don’t feel like you have to really cram your stuff in those small lockers. On the other hand, you do have to pay for each prepay locker you want to use.
– Some queues sell refreshments during busier times, most notably Harry Potter and the Forbidden Journey, and these temporary refreshment kiosks are usually cash only. So it may be a good idea to keep a $20 in your pocket.
– If you are using Child Swap on any ride (meaning that at least one adult is staying behind with a child while everyone else rides), you do not have to use the lockers. You will need to inform the ride attendant of this, otherwise you will be told to stow your belongings as you enter the queue. Keep in mind, depending on how many bags you have, you may still opt to use the lockers, so you’re not overburdening the non-riding adult with several bags and a disgruntled child!
– When making selections on the touchscreen at the locker kiosks, try using your fingernail. The screens seem to detect fingernails far more easily than fingertips.
– The locker areas can get a little crowded. As you might expect, the lockers and kiosks at the front of the locker areas are always the most crowded. Look for empty kiosks (and therefore empty lockers) at the back. Similarly, tour groups can really bog down the whole ride locker experience. If you have to use the ride lockers and you see a large tour group approaching an attraction, try to get in front of them! Otherwise, depending on the size of the tour group, you might want to circle back to the ride later.
– None of the lockers at Universal Orlando are waterproof. If it looks like rain is going to hit as soon as you stow your belongings, take proper measures by either selecting a locker that is in a well protected area or keeping your sensitive items wrapped in their own waterproof gear.
Even more tips for using the lockers
– A locker attendant should always be at the mandatory ride lockers. However, for a few different reasons, there is not always a locker attendant at the lockers themselves. If you check the entire locker area and cannot find a locker attendant, speak with the ride attendant at the front of the queue. There’s a chance the locker attendant may have stepped away to use the restroom, for example, and the at-front ride attendant should be able to radio for help.
– If you forget to put an item into a mandatory ride locker, it’s not recommended to re-open that locker and stuff the item(s) inside that locker, because opening the ride locker means you have finished use of that locker, and it’s very likely another guest will be able to access that locker. Instead, just get a second locker.
– The person in your party operating the locker touchscreen, and submitting a fingerprint, should be between the ages of 13 and 65. Younger children’s fingerprints tend to not re-open the locker properly due to being too small to detect, and older guests’ fingers tend not to read due to the inconsistencies and dryness of the guests’ fingers.
– A variation of Child Swap is called Bag Swap. It works just the same as Child Swap, but instead of having the non-rider watching a kid, he or she can watch all the bags. (In other words, you don’t need a child to use the Child Swap rooms.) This will be handy if you happen to be carrying something too large for the lockers — like a huge plush toy you won!
– Finally, once you have your items inside the locker, close the door, ensure it’s closed, and PRESS THE GREEN BUTTON next to the door. This is the best way to ensure the locker has securely locked itself. If you do not push this button, the locker will automatically lock after about five seconds. However, in a crowded situation, five seconds could give someone else just enough time to re-open the door as you run off to the queue.
What can I bring into Universal?
Here is Universal’s policy regarding backpacks and what items can be brought into their parks:
- Bottled water
- Small snacks that do not require heating
- Any food required for medical purposes and medically–indicated nutritional supplements
- Any food required for special dietary needs
- Baby food/baby formula
- Soft-sided insulated bags no larger than 8.5″ wide x 6″ high x 6″ deep
- Picnic lunches
- Food that requires heating or refrigeration
- Alcohol and glass containers
- Hard-sided coolers
- Soft-sided coolers larger than 8.5″ wide x 6″ high x 6″ deep
- Coolers, suitcases, and bags with wheels
OI reader Aleahn:
The tip about some screens not being very responsive is so true. I thought my husband was going to put a hole through the screen trying to poke it repeatedly with his fingertip! One kind park-goer told him to try his knuckle and “knock” the screen – worked like a charm. We knocked from then on.
The first couple times we used the lockers — due to our excitement to get that locker thing out of the way and get on the rides — no one committed the locker number to memory. We got off the ride and stood in front of the lockers looking at each other. One time, we didn’t even know what section of lockers we were in! After that, I put a quick note in my phone with the locker number. Very handy and saved us further embarrassment!
On one of the screens, it will tell you what time your free locker expires. After that time, you have to to pay. Take note of the time – if you have Express Passes, many times you can ride more than once before your locker expires. If the time was a long time away, I would also put the time in my phone, with the locker number. (I started that after we got a little greedy at Dragon Challenge, rode one too many times and had to pay the $3.00.)
Great tip about searching for a free kiosk towards the back. We found this especially at MiB. There was a huge line winding out towards the main walkway of people waiting in line for a locker, while there were many open screens towards the back and in the other rows.
Eventually, we (finally) had it figured out and even found ourselves helping others that had the same confused look we had!
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